Title:
Implementing Lean Principles: An Adventure in Work Flow Design
Implementing Lean Principles: An Adventure in Work Flow Design
| dc.contributor.author | Reade, Tripp | en_US |
| dc.contributor.author | Kress, Nancy | en_US |
| dc.contributor.corporatename | North Carolina State University. Libraries | en_US |
| dc.date.accessioned | 2013-02-11T20:34:48Z | |
| dc.date.available | 2013-02-11T20:34:48Z | |
| dc.date.issued | 2012-11 | |
| dc.description | Presented at the 2012 Access Services Conference, November 8-10, 2012, Georgia Institute of Technology, Georgia Tech Global Learning Center, Atlanta, Georgia. | en_US |
| dc.description.abstract | First used to describe Toyota’s business practice in the late 1980s, lean has come to be applied to services as well as production. During 2012, the Access & Delivery Services Department at NCSU Libraries decided to apply lean principles to its work flow and customer service delivery. | en_US |
| dc.description.sponsorship | Georgia Tech Library; Georgia State University Library; Georgia Gwinnett College Library | en_US |
| dc.identifier.uri | http://hdl.handle.net/1853/46163 | |
| dc.language.iso | en_US | en_US |
| dc.publisher | Georgia Institute of Technology | en_US |
| dc.subject | Work flow design | en_US |
| dc.subject | Continuous improvement | en_US |
| dc.subject | Staffing shortages | en_US |
| dc.subject | Lean management | en_US |
| dc.subject | Circulation desk reconfiguration | en_US |
| dc.subject | Express returns | en_US |
| dc.subject | Kaizen events | en_US |
| dc.title | Implementing Lean Principles: An Adventure in Work Flow Design | en_US |
| dc.type | Text | |
| dc.type.genre | Proceedings | |
| dspace.entity.type | Publication | |
| local.contributor.corporatename | Library | |
| local.relation.ispartofseries | Access Services Conference | |
| relation.isOrgUnitOfPublication | bf0ff3d1-48ff-4cf4-baa3-4c783958e37a | |
| relation.isSeriesOfPublication | cd3cb305-9b1a-4791-a692-fb8541060cba |
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