Implementing Lean Principles: An Adventure in Work Flow Design

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Author(s)
Reade, Tripp
Kress, Nancy
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Abstract
First used to describe Toyota’s business practice in the late 1980s, lean has come to be applied to services as well as production.  During 2012, the Access & Delivery Services Department at NCSU Libraries decided to apply lean principles to its work flow and customer service delivery.
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Georgia Tech Library; Georgia State University Library; Georgia Gwinnett College Library
Date
2012-11
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Proceedings
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