Implementing Lean Principles: An Adventure in Work Flow Design
Loading...
Author(s)
Reade, Tripp
Kress, Nancy
Advisor(s)
Editor(s)
Collections
Supplementary to:
Permanent Link
Abstract
First used to describe Toyota’s business practice in the late 1980s, lean has come to be applied to services as well as production. During 2012, the Access & Delivery Services Department at NCSU Libraries decided to apply lean principles to its work flow and customer service delivery.
Sponsor
Georgia Tech Library; Georgia State University Library; Georgia Gwinnett College Library
Date
2012-11
Extent
Resource Type
Text
Resource Subtype
Proceedings