Training for Service

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Training For Service.pptx (4.06 MB)
Training For Service.pdf (1.82 MB)
Author(s)
McGlynn, Megan
Arab, Sanam
Griffes, Stephen
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Permanent Link
http://hdl.handle.net/1853/46168
Abstract
Customer service skills don’t always come naturally, and consistent training for many employees can be a challenge. Find out how one library communicated service standards to a large group of employees, with tips on how to create workshops and online training programs.
Sponsor
Georgia Tech Library; Georgia State University Library; Georgia Gwinnett College Library
Date
2012-11
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Text
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Proceedings
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