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Access Services Conference

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Now showing 1 - 10 of 148
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Data Wrangling and Visualization in Access Services

2017-11-17 , Kohler, Ellie

From circulation and course reserves to interlibrary loan requests, service statistics, and gate counts, Access Services collects data from several different points, using various methods. But what do we do with all that data? And, in light of privacy restrictions, is it possible to get that data to connect? The Rockhurst University Library actively searched for solutions to its data problem as staff attempted to wrangle data into the visual stories that administration uses to quickly understand and make budget decisions. This presentation covers quick ways to clean messy data and prepare it for use as well as demonstrating how Access Services data can be displayed using low-cost or no cost visualization software.

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Oh, That’s Right… : Considerations for Sustaining and Maintaining an Online Training Program

2017-11-17 , Pawlicki, Jasmine , Moreno, Shannon

The University of Michigan Library launched a training and service model that moved beyond the traditional reference desk model to provide ready reference and information service to patrons from any service point. Hear about how we developed and implemented the program, and some possible solutions to sustaining a training program.

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Intercultural Communication Competences for Access Services Staff in a Diverse and Inclusive Environment

2017-11-17 , Adeogun, Margaret

With increased diversity due to globalization, it has become essential for Access Services Staff to acquire intercultural skills that will foster greater positive human relations, especially at the library service desks.

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Keeping Patrons Safe: Using Benchmarking to Enhance Library Security

2017-11-17 , Alexander, Teri , Redd, Renna , Schilf, Suzanne Rook

This presentation will provide an overview of what the Clemson University Libraries learned about library security through benchmarking with peers and include recommendations to enhance and strengthen security efforts through staffing, technology, communication, and training. Attendees will participate through interactive polls about common security concerns and practices.

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Investing in Access Services Student Employees: Utilizing Library Employment Skillsets to Increase Advocacy

2017-11-17 , Horton, Jalesia , Bishop, Christopher

Participatory engagement of student workers in Access Services leads to greater student investment as employees are given the tools to become library advocates. Areas of focus include project learning, student leadership in developing events/activities, active solicitation of ideas, and resume workshops to translate work skills to their future careers.

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It Starts at the Top: Developing a Motivational Leadership Style That Moves Mountains

2017-11-17 , Keshmiripour, Seti , Venner, Mary Ann

Have you ever wanted to administer changes but had trouble getting staff on board? Attendees will learn how Access Services managers at the University of North Texas Libraries developed strategies to prepare and support staff for accepting changes in the workplace. This presentation will describe a variety of successful changes within the department such as re-organizing the structure of the department, establishing new services, and accomplishing projects. Stages of change from idea to implementation and the facilitation of communication throughout the process will be discussed. Creative ways to motivate staff as well as lessons learned will be also highlighted.

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Shifting Priorities: Unlocking Your Library for 21st-Century Learning Spaces

2017-11-17 , Copeland, Sarah , Marx, Jen

Join us to learn how we shifted our whole collection from the middle out with no budget and no staff. We will show off our no-budget tools, discuss student assistant management, and share practical lessons learned for stacks maintenance. Leave with ideas for addressing your library's shifting priorities.

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This May Not Be Perfect, But It Is Real

2017-11-17 , Campbell, Jeff , Miller-Martin, Kelly , Simmons, Brian , Warlick, Stefanie

Reorganization can result in updated approaches to front-line service operations, access to collections, and space planning. Attendees will receive examples of approaches to streamline library services and staff functions, planning documentation to aid in communication and cultivation of stakeholder buy-in, and strategies for framing conversations with internal and external stakeholders.

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Navigating the Storm: Leadership in Times of Crisis

2017-11-17 , Glaeser, Katie

When times of crisis hit, it can be difficult for managers to know how to cope, much less lead others through the storm. This session will explore the presenter's observations and techniques gleaned from her experience in the 2015 attempted closure of SBC, and the 2012 consolidation of Augusta University.

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User-Centered Access: Planning and Implementing a Fine-Free Policy

2017-11-17 , Barber, Maryke , Ryan, Karen

Our library’s proposal to extend lending and eliminate overdue fines has been implemented successfully! We’ll share why and how we managed to align our circulation policies with the needs of our most frequent users. Note: while assessment will be discussed, our presentation will focus primarily on planning and implementation.

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