Title:
Mapping, Managing and Improving Staff Performance in Access Services

dc.contributor.author Harris, Colleen S.
dc.contributor.corporatename University of Tennessee at Chattanooga
dc.date.accessioned 2011-01-20T18:34:41Z
dc.date.available 2011-01-20T18:34:41Z
dc.date.issued 2010-11
dc.description Presented at the Access Services Conference 2010, November 10 - 12, 2010, Georgia Institute of Technology, Georgia Tech Global Learning Center, Atlanta, Georgia. en_US
dc.description.abstract Libraries are places of constant change in workflow, services, and user expectations, and these changes often impact the public service departments most. Incoming managers are often tasked with assessing the issues plaguing a department and improving the performance within their unit. The proposed paper addresses how Access Services department managers can initiate evaluating services and staff performance for a baseline measurement, establish expectations and department deliverables, involve staff in developing quality control measures, address staff performance deficiencies and acknowledge staff excellence. When it comes to managing staff performance, there is more at stake than simply meeting goals, since a good leader is someone who creates a good work environment and encourages excellence in their staff. The most effective managers collaborate with their staff to engage them as partners in improvement. The paper includes information on: Developing measurements and markers for staff performance and goal achievement. Getting buy-in from staff for performance planning and evaluation. Strategies for helping poorly performing staff improve and avoid official disciplinary action. How to effectively apply disciplinary action when necessary without dampening staff morale. Keeping track of progress towards established goals and setting new goals. Conducting effective annual appraisals. Encouraging and recognizing improved and excellent staff performance. Drawing from the scholarly literature on best practices in performance evaluation, and connecting performance theory to practical examples from real Access services department and recommendations for applying effective performance management principles both at the project team and individual staff member level, this paper is useful for new and seasoned Access Services managers alike. Those who manage library staff in a public services department can easily establish themselves as effective managers and leaders who value their staff with proper planning and communication. en_US
dc.description.sponsorship Georgia Institute of Technology Library and Information Center; Georgia State University Library; Georgia Gwinnett College Library; Generation Fifth Applications en_US
dc.identifier.uri http://hdl.handle.net/1853/36631
dc.language.iso en_US en_US
dc.publisher Georgia Institute of Technology en_US
dc.subject Staff performance en_US
dc.subject Library management en_US
dc.subject Performance evaluation en_US
dc.title Mapping, Managing and Improving Staff Performance in Access Services en_US
dc.type Text
dc.type.genre Proceedings
dspace.entity.type Publication
local.contributor.corporatename Library
local.relation.ispartofseries Access Services Conference
relation.isOrgUnitOfPublication bf0ff3d1-48ff-4cf4-baa3-4c783958e37a
relation.isSeriesOfPublication cd3cb305-9b1a-4791-a692-fb8541060cba
Files
Original bundle
Now showing 1 - 3 of 3
No Thumbnail Available
Name:
57-50-1-RV.ppt
Size:
14.31 MB
Format:
Microsoft Powerpoint
Description:
PowerPoint Presentation
Thumbnail Image
Name:
57-50-1-RV.pdf
Size:
1.59 MB
Format:
Adobe Portable Document Format
Description:
PDF Presentation
Thumbnail Image
Name:
57-49-1-SP.pdf
Size:
88.54 KB
Format:
Adobe Portable Document Format
Description:
Outline
License bundle
Now showing 1 - 1 of 1
No Thumbnail Available
Name:
license.txt
Size:
1.76 KB
Format:
Item-specific license agreed upon to submission
Description:
Collections