Learning System Customer Service Chatbot

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robert_schmidt_paper.pdf (1.79 MB)
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Schmidt, Robert W.
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School of Computer Science
School established in 2007
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http://hdl.handle.net/1853/59561
Abstract
Learning System Customer Service Chatbot is a computer application that interacts with users using natural language in a similar way to imitate a technical support representative using voice. This paper will develop a machine learning voice chatbot system for customer service based on Amazon Lex and Alexa Software Developer Kit (SDK) through extension of an Amazon text based example chatbot. The voice chatbot will be based on natural language processing so we can improve human to machine interaction with learning systems customer services.
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2018
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Technical Report
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