Title:
Learning System Customer Service Chatbot
Learning System Customer Service Chatbot
Author(s)
Schmidt, Robert W.
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Abstract
Learning System Customer Service Chatbot is a computer
application that interacts with users using natural language
in a similar way to imitate a technical support
representative using voice. This paper will develop a
machine learning voice chatbot system for customer service
based on Amazon Lex and Alexa Software Developer Kit
(SDK) through extension of an Amazon text based example
chatbot. The voice chatbot will be based on natural
language processing so we can improve human to machine
interaction with learning systems customer services.
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Date Issued
2018
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Text
Resource Subtype
Technical Report