(Georgia Institute of Technology, 2007-10)
Caldwell, Britt; DeBlasio, Julia M.; Jacko, Julie A.; Kintz, Erin; Lyons, Kent; Mauney, Lisa M.; Starner, Thad; Walker, Bruce N.
This two-phase study examines a physician’s use of one of five different types of technology to
note a patient’s symptoms during the medical interview. In this between-subjects design, 342
undergraduates viewed one of several videos that demonstrated one condition of the
doctor/patient interaction. After viewing the interaction, each participant completed a series of
questionnaires that evaluated their general satisfaction with the quality of care demonstrated in
the medical interview. A main effect of technology condition was present in both phases.
Further, in Phase 2 we found that drawing the participant’s attention to the type of technology
used has a divergent effect on their general satisfaction with the doctor/patient interaction
depending on the technology condition. These findings have implications for healthcare
providers such as how to address technology and which type of technology to use.