Title:
The Use of Different Technologies During a Medical Interview: Effects on Perceived Quality of Care
The Use of Different Technologies During a Medical Interview: Effects on Perceived Quality of Care
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Author(s)
Caldwell, Britt
DeBlasio, Julia M.
Jacko, Julie A.
Kintz, Erin
Lyons, Kent
Mauney, Lisa M.
Starner, Thad
Walker, Bruce N.
DeBlasio, Julia M.
Jacko, Julie A.
Kintz, Erin
Lyons, Kent
Mauney, Lisa M.
Starner, Thad
Walker, Bruce N.
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Abstract
This two-phase study examines a physician’s use of one of five different types of technology to
note a patient’s symptoms during the medical interview. In this between-subjects design, 342
undergraduates viewed one of several videos that demonstrated one condition of the
doctor/patient interaction. After viewing the interaction, each participant completed a series of
questionnaires that evaluated their general satisfaction with the quality of care demonstrated in
the medical interview. A main effect of technology condition was present in both phases.
Further, in Phase 2 we found that drawing the participant’s attention to the type of technology
used has a divergent effect on their general satisfaction with the doctor/patient interaction
depending on the technology condition. These findings have implications for healthcare
providers such as how to address technology and which type of technology to use.
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Date Issued
2007-10
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Text
Resource Subtype
Technical Report