Organizational Unit:

Library

Permanent Link

https://hdl.handle.net/1853/70682

Parent Organization

Organizational Unit

Office of the Provost and Executive Vice President for Academic Affairs

Includes Organization(s)

Organizational Unit

Archives, Records Management, and Digital Curation

ArchiveSpace Name Record

https://finding-aids.library.gatech.edu/agents/corporate_entities/126

Full item page

Publication Search Results

Now showing 1 - 10 of 555

Let's Get Ready! Leading an Effective Access Services Team Through a Time of Transformation

(Georgia Institute of Technology, 2012-11) Batchelor, Michelle ; Johnson, Arlene

It’s easy to get spooked by the projections we hear about future trends in libraries. Instead, let’s get ready! This session will provide a conceptual and practical framework of support for future-ready staff development that will help you prepare for a transformative future.
System Migration – Lessons learned from a migration implemented in under 12 months

(Georgia Institute of Technology, 2012-11) Walsh, Felicity ; Boucher, Amy

In person presentation with Powerpoint slides and paper handouts describing the “how we did it” of an ILS switchover at Emory and a discussion section for any schools who might be considering such a switchover.
Just Because It’s Called Access Services Doesn’t Mean They Can Access It! What Usability Testing of Library Systems Reveals About Access Services Websites

(Georgia Institute of Technology, 2012-11) Wilcox, Wendy

At Cornell University Library (CUL) the majority of tests conducted by the CUL Usability Group focus on assessing student interaction with research-related systems (finding books in the catalog, locating articles, etc.), while few address the findability of access services information. To measure the usability of access services web content, I drew on two sources of data: chat reference transcripts and existing usability tests of CUL websites. This presentation will outline the results of my research and illustrate how users are locating and interpreting access services information.
Creating a Stir: Using Gimlet Desk Statistics in your Library

(Georgia Institute of Technology, 2012-11) Rosen, Rhonda ; Mendoza, Rose Marie ; Brecht, Cynthia

The Access Services Department in the William Hannon Library at Loyola Marymount University currently uses “Gimlet” to record statistics on all encounters at its Public Services units. In August of 2009, the William H. Hannon Library opened and we were transformed into the “Jewel of the LMU Crown” immediately. Our physical landscape changed and the traffic through our library increased exponentially. Patron expectations were different and we needed to find a way to upgrade our Customer Services. Because of the information we are able to gather from Gimlet, a low cost, web-based tool, all the Public Services divisions (Reference, Archives and Special Collections, Circulation, Document Delivery and Media & Reserves) were able to suggest improvements for signage and patron requested items that were unavailable, such as overnight checkout of adapters and a scanner
Reserve (R)Evolution: The Hows and Whys

(Georgia Institute of Technology, 2012-11) Dunkley, Joy

The advantages and disadvantages of a unique textbook program at BMCC which has been in place for over thirty years. With a student body of over 24,000 students (mostly of non-traditional, international and lower income), the Library purchases at least one copy of each required text.
Providing an A+ Service to Our Customers

(Georgia Institute of Technology, 2012-11) Yang, Zheng Ye (Lan)

Document delivery, resource sharing is a must have service for today’s academic library customers, are we meeting our users’ needs? An assessment from a US flagship academic library.
Training for Service

(Georgia Institute of Technology, 2012-11) McGlynn, Megan ; Arab, Sanam ; Griffes, Stephen

Customer service skills don’t always come naturally, and consistent training for many employees can be a challenge. Find out how one library communicated service standards to a large group of employees, with tips on how to create workshops and online training programs.
Mix, Match, Slice, and Dice : Using ILL-ish and use data to inform collection development

(Georgia Institute of Technology, 2012-11) Higham, Krista ; Anderson, Scott

Using available statistics, learn how Millersville University Library is attempting to pull all this information together to improve ILL operations and shape PDA related activities. Data is being compiled to inform mediated purchase on demand through traditional ILL and scope patron driven acquisition / access to ebooks.
Leading with Care

(Georgia Institute of Technology, 2012-11) Wilberton, Ann

Learn how emotional intelligence impacts your ability to lead and manage. Participants will learn techniques that address specific areas of emotional intelligence such as self-awareness, managing your emotions, motivation, empathy and social skills. Cultivating emotional intelligence is the key to becoming an effective manager in today’s workplace.
ILL Assessment: It’s Really Not That Hard

(Georgia Institute of Technology, 2012-11) Atwater-Singer, Meg

This session will describe the assessment process undertaken at the University of Evansville to determine patron satisfaction with ILL. Overall, patrons were very satisfied but offered concrete ways to improve the ILL experience, which were then implemented.