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Access Services Conference

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Now showing 1 - 10 of 18
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Student Cross-Training within the User Services Department of Musselman Library, Gettysburg College

2017-11-17 , Hinton, Natalie

Supervisors within the User Services Department at Musselman library have collaborated to assess student worker tasks. Determining like tasks across units has informed the development and ongoing refinement of cross-training for student colleagues. Musselman Library's User Services dept. has encountered increasing building usage/changes with how students are interacting with library resources, flat budgets, staffing reorganizations, etc. To meet the needs of library patrons, the decision was made to implement more cross-training among US student workers to utilize them more efficiently/allow them to grow/etc. US has the largest student workforce in the library, so there were challenges in how to implement a cross-training platform among 36 students. To best determine how to serve both our library patrons, and also commit to providing practical training for student workers, several new programs/processes/etc were developed. An evaluation system was developed to assess student progress, as well as get feedback from students regarding areas they wished to grow. Through programmatic events, students learned more about different departments in the library, developed technology skills, visited IT to meet other student workers, etc. Student supervisors were charged with working with students to develop cross-departmental competencies and expose them to the variety of jobs in a modern academic library. As we continue to evaluate the student workers and learn from their feedback, we hope to implement additional, targeted training in the future (Emergency Preparedness, technology, library organization and work flow, etc.) The Musselman Library User Services Department consists of: Circulation and Stacks, Reserves, and Interlibrary Loan.

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When You are in Charge: Reflections on Managing Staff in the Library

2017-11-17 , Riley-Reid, Trevar

There are times when we might find ourselves in charge, often through no fault or motive of our own! Sometimes there might be an organizational shift, someone might retire or divisions merge and then YOU are in charge. Sometimes even a simple situation, such as having an intern or a work-study student still results in having to be responsible for the work outcomes and evaluations of another. Get some ideas on how to navigate the choppy waters of management.

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Fighting Stress with Hand Turkeys: Arts & Crafts Programs on a Graduate Campus

2017-11-17 , Quinn, Tom

This poster will showcase the events that the Hirsh Health Sciences Library holds for the students, and the marketing strategies that have helped make them successful. It will also show the correlation event participation and the increase in library services and materials usage.

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A Postive Police Presence: Partnering with Campus Police to Secure Your Library

2017-11-17 , Ritzert, Lindsey

Learn how University of Central Florida Libraries partnered with Campus Police to provide a more secure library environment. Community Service Officers were assigned to the library to help ensure the safety and well-being of the students.

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Creative and Helpful! Developing Student Peer Staff Skills

2017-11-17 , Turkewitz, Deborah

The creative skills of an academic library's student peer staff are examined in their museum, makerspace, and library display projects.

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Using Blackboard as a Springboard for Student Training and Communication

2017-11-17 , Lee, Shaundra L.

This poster will detail how the Research and Learning Services department uses Blackboard to streamline student worker communication and scheduling.

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General Collection Selfie: Surveying Stacks for Major Projects or General Inquiry

2017-11-17 , Hackler, Andrew

Ever wonder how much space is actually available on your shelves, but found the prospect of measuring each shelf too costly in time or budget? With access to basic technology and a little know-how the answers are at your fingertips.

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Interlibrary Loan Dissertation Requests: Best Practices and the Need for OA

2017-11-17 , Dettinger, John

This poster presentation will highlight the best practices Gettysburg College has adopted for processing dissertation requests through interlibrary loan. It will also illustrate the need for greater participation in OA dissertation repositories.

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Inspire to Aim Higher

2017-11-17 , Butler, Margaret , Panella, Jessica

How do you make improvement when things are going well? The poster identifies strategies including statistical analysis, opportunistic change, and team development and shows how they can be helpful for moving services and customer satisfaction with front desk services, interlibrary loan, and reference services from good to awesome.

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It Takes a Village: Resource Sharing and the Historian

2017-11-17 , Ferrance, Christal , Oberle, George D. III , Ramos, Laura

This poster takes a look at how George Mason University addresses the research needs and ongoing support of patrons with visual impairments.

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