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Access Services Conference

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    Looking through the Keyhole: How Users Think About and Use Library Space
    (Georgia Institute of Technology, 2009-11-12) Baldwin, Dave ; Lee, Norice ; Pierard, Cindy
    Physical space still matters—even in the highly digital 21st century. How can libraries best assess and improve user space, even if they don't have the ability to undertake a major renovation? This session offers effective, low-cost techniques to assess actual space uses as well as provide insight into user needs and interests when designing improved and/or ideal space. The presenters will share examples from a recent space planning activity in an academic library and invite discussion with session participants as to their experiences with incorporating user feedback into space planning and management. Techniques shared—such as photo surveys and flipchart feedback—are applicable to all library types.