(Georgia Institute of Technology, 2017-11-17)
Keshmiripour, Seti; Venner, Mary Ann
Have you ever wanted to administer changes but had trouble getting staff on board? Attendees will learn how Access Services managers at the University of North Texas Libraries developed strategies to prepare and support staff for accepting changes in the workplace. This presentation will describe a variety of successful changes within the department such as re-organizing the structure of the department, establishing new services, and accomplishing projects. Stages of change from idea to implementation and the facilitation of communication throughout the process will be discussed. Creative ways to motivate staff as well as lessons learned will be also highlighted.
(Georgia Institute of Technology, 2014-11)
Venner, Mary Ann
This presentation will examine how the Head of Access Services at the University of North Texas Libraries developed a marketing plan to increase awareness of services offered by the department.
(Georgia Institute of Technology, 2013-11)
Venner, Mary Ann; Hardikar, Bethany
This presentation will describe how the Access Services and Reference departments of the UNT Libraries successfully worked together to create a single service point for Circulation (Interlibrary Loan, Reserves, Fines) and Reference services. It will examine the planning, implementation and assessment processes behind the creation of the Library Services Desk, a combined service desk. Hours of operation, marketing, desk staffing, cross training and skill set development will also be discussed. Concerns from a staff perspective, management perspective and student perspective will be highlighted. This presentation will also examine the external and internal benefits the combined service desk has created in the areas of staff resources, staff management, budget expenditures, customer service, innovation and communication.