Airline Command and Control: An Ethnographic Study

Feigh, Karen M.; Pritchett, Amy R.

Title:

Airline Command and Control: An Ethnographic Study

dc.contributor.advisor	Georgia Institute of Technology. School of Aerospace Engineering
dc.contributor.author	Feigh, Karen M.
dc.contributor.author	Pritchett, Amy R.
dc.date.accessioned	2008-09-16T16:15:13Z
dc.date.available	2008-09-16T16:15:13Z
dc.date.issued	2007
dc.description	Presented at the 14th International Symposium on Aviation Psychology, Dayton, Ohio, 2007. Conference proceedings distributed through Wright State University.	en
dc.description.abstract	The role of airline operations control centers in the national air transportation system is increasing. Yet, the role of airline operations personnel has not been well studied. This paper presents the findings of a series of ethnographic studies examining the work of airline Operational Managers (OMs) across several major and regional airlines. The role of airline OMs, and the information and tools they use to solve problems and maintain the airline's published schedule are discussed. Additionally, several work models developed as a result of the ethnography are presented and discussed. The work models include an information flow model, cultural model, artifact models, and sequence models. Implications are presented and discussed which transcend airline operations and are applicable to command and control more generally.	en
dc.identifier.citation	Feigh, K. M. and Pritchett, A. R., "Airline Command and Control: An Ethnographic Study." 14th International Symposium on Aviation Psychology. Dayton, OH, 2007.	en
dc.identifier.uri	http://hdl.handle.net/1853/24601
dc.language.iso	en_US	en
dc.publisher	Georgia Institute of Technology	en
dc.subject	Airline operations	en
dc.subject	Airline operations managers	en
dc.subject	Ethnographic studies	en
dc.subject	Work patterns	en
dc.title	Airline Command and Control: An Ethnographic Study	en
dc.type	Text
dc.type.genre	Proceedings
dspace.entity.type	Publication
local.contributor.author	Feigh, Karen M.
local.contributor.corporatename	Daniel Guggenheim School of Aerospace Engineering
relation.isAuthorOfPublication	43635977-32d3-4083-875f-9a9adff86a8f
relation.isOrgUnitOfPublication	a348b767-ea7e-4789-af1f-1f1d5925fb65