(Georgia Institute of Technology, 2005)
King, Heather Jeffcoat; Jannik, Catherine M.
Case study:
Purpose:
To describe the efforts by the Georgia Institute of Technology Library to keep its website relevant and current by incorporating user testing, both outsourced and in-house.
Design/methodology/approach:
A chronological history of the Library's web presence with a discussion of how user testing was conducted with a vendor and how future testing will be conducted by the Library itself.
Findings:
Illustrates issues the Georgia Institute of Technology Library has faced in regards to its website in the past, and future plans to test the site to maintain currency and strive to meet the users' needs.
Originality/value:
This paper offers practical information for undertaking usability testing of a library website.