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Jeffcoat,
Heather
Jeffcoat,
Heather
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ItemProject Management Principles, Methods, and Tools(Georgia Institute of Technology, 2022-10-05) Givens, Marlee ; Holdsworth, Liz ; Jeffcoat, HeatherAnyone in the library can have great ideas to improve services and experiences for users, but it takes a village to make change happen. Using project management, libraries can accomplish strategic goals and develop employees’ leadership skills. This webinar introduces best practices for project management in the library, including the idea pitch, stakeholders and resources, the charter, and points of communication toward successful completion.
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ItemProject Management, Managing Up: Using PM principles, methods and tools to get buy-in(Georgia Institute of Technology, 2022-06-27) Givens, Marlee ; Holdsworth, Liz ; Jeffcoat, HeatherA library professional at any level of the organization may have a great idea to improve something at the library, but most often it takes a village to make a real difference. Leaders and managers who push their ideas down the chain can face resistance or resentment, or they can fail to understand the resources required to make things happen. Frontline employees who want to fix day-to-day problems may struggle with finding buy-in or feeling heard by the administration. Complicating matters, many libraries are flattening their hierarchies by removing management positions. With fewer department heads and managers to advocate for their direct reports’ work, project management gives library leadership the tools to prioritize without needing a pre-existing deep knowledge of the topic that is held by frontline employees. Project management makes explicit the scope, timeline, budget, human resources, and measurable outcomes. By enlisting the support of library administration (financial and logistical) project management can enable cross departmental collaboration and greater employee engagement. Library leadership can use project management to address uneven power dynamics in an organization as well as reaping the benefits of the prioritization of work. Libraries with a flatter organizational structure can disguise the imbalances between paraprofessional and professional employees, marginalized or under-represented groups within an organization, and content creators and users. Management can keep track of work assigned and diversify teams, give leadership experience to those who have not had other opportunities, bring in “outsiders” as subject matter experts, and empower staff decision-making. Transparent communication and expectations, as well as a willingness to delegate choices, will make project management a success. It is an opportunity for professional development for libraries that do not have a large travel or training budget. In these ways, project management can be used as a tool for diversity, equity, and inclusion as well as employee development. The Georgia Tech Library used portfolio management to accomplish Library Next, a re-imagining and redefining of 21st the century research library, and we continue to apply this approach to initiate projects large and small, using tools such as an idea funnel, project charters and business cases, project phase reviews and closeout presentations, and post-project assessment measures. The process allows library leadership to accomplish their strategic goals, but it also allows employees at all levels to manage up, generate buy-in for their ideas, and develop leadership skills for their professional growth. It also provides communication channels for everyone in the library to stay up-to-date. In this session, we will introduce key tools of project management, including charter templates, sample business cases, and best practices for setting priorities and keeping projects on track. Whether you are at the bottom, top, or middle of your organizational chart, you can use project management approaches and tools to make things happen at your library. Learning Objectives: 1) Describe a project life cycle and skillfully map each stage in the cycle. 2) Compose a business case that accurately outlines the why, what, how, and who is necessary to determine if it is worthwhile project. 3) Identify the resources needed for a project, including stakeholders, budget, team members and timelines. 4) Apply the appropriate project management tools to projects at their institutions, given the supplied templates.
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ItemGetting your campers to sing-along in key: Project management in your library(Georgia Institute of Technology, 2022-03-17) Givens, Marlee ; Holdsworth, Liz ; Jeffcoat, HeatherCreate beautiful music for your library’s users by harmonizing the voices of many different departments. Using project management, libraries can accomplish strategic goals and develop employees’ leadership skills - giving a new person a chance to sing a solo. This session introduces best practices for project management in the library.
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ItemWe're not out of the woods yet: Revamping LibGuides from the ground up(Georgia Institute of Technology, 2022-03-16) Givens, Marlee ; Holdsworth, Liz ; Jeffcoat, HeatherAfter over a decade with LibGuides, we had veered off the trail, lost our true north of stakeholder needs, and needed an updated map of best practices to get back on track. This session will describe our plan for the future of LibGuides and a way out of the woods.
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ItemContinuous Improvement: Using Collaboration Between Technical Services, IT, and Public Services to Make an Impact(Georgia Institute of Technology, 2021) Jeffcoat, Heather ; Givens, Marlee ; Slutskaya, Sofia ; Viars, KarenThis chapter describes how the Georgia Tech Library used portfolio management to collaboratively implement new services, including virtual browsing, enhancements to the discovery interface, and single sign-on for licensed content.
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ItemMaking the Invisible Visible: Using Portfolio/Project Management to Create an Online Presence that Delivers Content & Services at Scale(Georgia Institute of Technology, 2019-11) Jeffcoat, Heather ; Murray-Rust, CatherineGeorgia Tech's Library Next grew from a building renovation into a total reinvention of the Library for the 21st century. A key part of Library Next is the creation of an online presence that delivers services and content at scale. Learn how the Georgia Tech Library used portfolio and project management to change a dated website into a modern, top-shelf Drupal platform. The result is a highly customizable and technologically advanced website that puts the Library in a leadership position among campus and higher education peers. This session will focus on the context of the online presence transformation, the Library's portfolio and project management strategy, and the design and development involved in creating the new website.
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ItemVirtual Browsing with Primo & Syndetics Unbound(Georgia Institute of Technology, 2019-05) Jeffcoat, Heather ; Slutskaya, SofiaThe objective of this session is to help Alma/Primo libraries make decisions about selecting virtual browsing products and integrating them with the new Primo UI. When the Georgia Tech Library relocated the majority of its physical collection to an off-site storage facility, it became increasingly important to provide a virtual browsing experience to our patrons. In this session we will discuss what criteria could be considered to evaluate various virtual browsing options including Primo's native virtual shelf. The session will touch upon such evaluation criteria as user expectations; compatibility with Primo and other products already owned by Georgia Tech Library; complexity of implementation and maintenance; and the solution’s sustainability over time. It will also cover our reasons for selecting Syndetics Unbound, questions we considered during the set up, and challenges we experienced. The benefits and shortcomings of the Syndetics Unbound Virtual Browse Shelf will also be highlighted. Finally, we will address Georgia Tech librarians’, undergraduate and graduate patrons’ feedback about using Syndetics Virtual Browse Shelf, features they find attractive and potential improvements they recommend. At the conclusion of this session, attendees will be able to make an educated decision about implementing Syndetics at their own institutions.
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ItemAgile Strategies for Customizing and Enhancing Discovery Interfaces(Georgia Institute of Technology, 2019-03) Jeffcoat, Heather ; Slutskaya, SofiaThis poster outlines strategies for successful fine-tuning of the Primo discovery interface. Including: Agile approach of tracking required changes and implementing them; Collaboration between instructional librarians, IT staff supporting Primo, and metadata librarians; Ongoing collection of user feedback; Ongoing commitment to improving the user experience based on feedback.
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ItemEngineering the Stacks: Georgia Tech Library's Drupal 8 Transformation(Georgia Institute of Technology, 2019-03) Jeffcoat, Heather ; Rent, JustinA case study of the strategy, design, and development of Georgia Tech Library’s new Drupal 8 website.
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ItemHitting the SWEET Spot with Library Communications(Georgia Institute of Technology, 2017-04-04) Givens, Marlee ; Jeffcoat, Heather