(Georgia Institute of Technology, 2021-11-17)
Copenhaver, Kim; Frizzell, Matt; Givens, Marlee; Slutskaya, Sofia
Library work requires constant learning, whether due to organizational change, new technologies, or evolving user needs. A learning organization "facilitates the learning of its members and continuously transforms itself". Teaching and learning new skills can be rewarding, but also intimidating, frustrating, and time consuming. Research in fields of organizational psychology and human resource management points to correlation between satisfaction with workplace training and overall job satisfaction, and between job satisfaction and employee retention. This program will examine training and development methods from instructional design best practices, Lean management, Training Within Industry (TWI), effectiveness and assessment, and how it applies to access services / technical services training.
(Georgia Institute of Technology, 2021)
Jeffcoat, Heather; Givens, Marlee; Slutskaya, Sofia; Viars, Karen
This chapter describes how the Georgia Tech Library used portfolio management to collaboratively implement new services, including virtual browsing, enhancements to the discovery interface, and single sign-on for licensed content.
(Georgia Institute of Technology, 2020-06-26)
Givens, Marlee; Slutskaya, Sofia
Technical services departments are increasingly expected to do more with less, whether because of shrinking budgets, staff turnover, a lack of visibility, or insufficient understanding of their work on the part of administrators. Today’s next gen catalogs, diverse formats and delivery models, and changing cataloging rules demand that technical services professionals and paraprofessionals keep up with evolving best practices for the work they do. Finding a balance between meeting service demands and developing staff knowledge and skills is challenging. In this way, libraries are not unlike other organizations trying to stay effective, innovative, responsive and competitive in changing times. Like these organizations, libraries can adopt methods for developing a learning culture, incorporating formal and informal staff development into the everyday work of their employees, and using learning to continuously improve service delivery. This program examines training and development methods from instructional design, Lean management, Training Within Industry (TWI) and more, and discusses training materials and methodologies.