(Georgia Institute of Technology, 2016-10)
Givens, Marlee; Jeffcoat, Heather
In the ever-changing library landscape effective communication is paramount, especially during a significant change like introducing a new library management system (LMS). During Georgia Tech’s rapid implementation of a NextGen library system, our communications team had to quickly develop a strategy for internal and external communications. Focusing on the essential messages for both staff and users enabled us to hit the sweet spot between too much communication and too little. We will discuss best practices, challenges, successes and lessons learned as we underwent our recent LMS migration.