So first of all. I'm sure was able to be here for a lot of the show I saw him last night I do have a reason for this and I'll tell you the story. If you're interested but we my sons and my family want to contest from the Boston Celtics the professional basketball team in Boston and we had an N.B.A. star at our house come yesterday and as much as important as this conference is I was able to convince them to change the schedule of the N.B.A. star All-Star So that's really got to be here and I this conference is I think one of the unique venues to have fruitful discussions and I'm looking for this next panel as being one of those opportunities. The meet your supply chains and a lot of us in the academic community and in other parts of communities that have been talking about supply chains in response to emergencies and acute crises but also supply chains in in where there's chronic issues in markets not working and providing better were to me. Response to the needs of the citizens and that the it's often the same supply chain the same systems and how do we have supply chains that are able to respond to crises and chronic and deal with chronic issues and in that in that the nature of this conference the merging of health and humanitarian has sometimes been a challenge whether we have two different communities in some ways but the supply chains. That are needed for both of those aspects are often the same and how do we design and manage supply chains. So that they can be both effective on an ongoing basis but then be able to ramp up during an emergency response. And that's what the focus the panel will be today is how do we think about the supply chains in a way that they can we can adapt them and I thought like the aspect that was the mentioned about learning and adapting. But how do we also adapt operationally you know in and. I'm aware there's a crisis to respond to that crisis and I think that the response. In two thousand and four thousand five thousand and fourteen and fifteen was a good example of this how we can think about leveraging the capabilities of our health supply chains to respond to a health emergency and it's kind of some good discussions that came from that. So one of the interesting aspects about this matching supply demand which is something that's been studied in academia for a long time but usually in the context of commercial supply chains where there is a market and there's defined actors competitors trying to meet their demands and realize profits from serving customers. You know in a public health crisis or a. Humanitarian crisis there are a lot of different actors and the private sector playing an important more important job but there's government actors not government actors all trying to work together to find the worst in this matching supply and demand. So I'm excited to have representatives from different aspects of these these communities and frankly one of the speakers that we had hoped to have John Harris from the head of supply chain for the ministry of health and my pay was not able to make it as of this issues but we have government actors who have not given actors and private sector represent on this panel to talk about this important issue of matching supply and demand. I was my pleasure to work with my colleagues here and have some good players in the second row here it helping to coordinate this panel at MIT with this year and pushing out of as the moderator of the panel we worked together to bring to form a panel with people who work for this discussion and hopefully be an impetus for further discussions throughout the conference with that I'll try to put her son to this our panelists and to moderate the panel but that's working them out. Thank you so good morning again. And welcome to this panel. The title is matching demand supply an emergency response. We all know what it is just a mass demand and supply here. And when it is emergency to sponsor you can only imagine how hot it becomes so this panel is going to tell you about some things that they were going I was ations represented here trying to do to make that work better the challenges are very many demand it's very hard to get visibility into what the demand is when there is an emergency a disaster an acute emergency and not only before but even during and after the disaster and getting visibility to demand remains a challenge supply side once again multiple challenges social network breaks down infrastructure challenges one we used to have quite a lot before it was money doesn't get this first until the disaster strikes and one exciting development that that I would like to bring out before we start the panel is the idea of insurance reinsurance better matric risk is now becoming much more mainstream they've talked about this for quite sometime when we have insurance products which dispersed money. The moment you meet the threshold of a disaster and the World Bank's new pandemic emergency financing facilities based on those principles it will dispose very very quickly the moment you meet that but I'm a trick question on the second idea which we've also talked about is catastrophic bonds a business experiment a little bit with Sandy in the U.S. But now many other countries including some of the Caribbean States are trying to use got to shop at one so we should be able to get monies very quickly. So hopefully that that bokken be dissolved many of them as Asians here are working with new technology to get better demand visibility. But also thinking about local and global sourcing and how we can manage when sourcing it but fall apart and then we've only a struggle with this idea that there is competition amongst. Relief organizations and N.G.O.s because everyone wants to get their flag first one of his off just rights and that's what leads to funding flow and while that still remains to be an issue I think we have seen new models of how to collaborate to compete. Which means to compete on some levels but collaborator levels which allows us to get a better response. Also we've talked quite a bit about the role of commercial supply chains and how can how can we. What better to get out and what can we learn from them and that's talking to happened much more in the last few years than we've seen in the past. I want to find panelists here will will highlight examples of that. And then this issue that Janet talked about the spectrum off emergency to development and you know everything in life somewhere in this continuum. And I think the question reminder to us is large programs which we today call as global health and development have the word emergency in their name and that fighting units up are constant reminders that what starts as an emergency often becomes a long standing this Pond's So while in some cases it will be a very it cured first acute response only to meet the kind of emergency in many cases and leave all to become something larger. So it's important to keep that in mind as we are developing the systems anyway that's my quick background I want to start by introducing up panel here to my left is it was going pretty good while the gang is helping get it. He is the special advisor on pandemics to the World Food Program comes with a lot of experience at the World Food Program in countries and Pakistan and Ethiopia. And yeah so well things are shared what we have peace doing on pandemic to sponsor the next of of KANK is John John aside John the key is that they come into international procurement a company does an Internet become an agent. It's not a guy it's not I'm and he's the business development director and before that he used to be at the Fed He's coordinated the different response and. You know Leon. Now that you've got a sponsor us lots of field experience and how to run out. Ebola treatment centers how to set things up and then next to him is. Andrew proxies at their malaria consortium is the operations director comes with a lot of experience at Marlena and at Save the Children before. What he's managed is just it's an operations and IT by the consortium managers that operations in the book your man would share with us. Some of those experiences and to the extreme left his job really is Joe is the head of the health and humanitarian and emergency response function at U.P.S. Foundation a longstanding career and we're working with humanitarian organizations on behalf of the U.P.S. foundation of X. ray actively with the job with the World Food Program at the logistics lecture and sub. So welcome to our panelists and the structure we have in mind is we discover stop analysts from having a large number of slides or present patient very brief remarks to get started in that or mocks up primarily about. What are the challenges that organization face in managing demand and supply. And what are they doing new to make this happen. Better in that organization and once they've had a chance to give their brief initial remarks. Then we'll have a discussion with questions from you and I have a few of my own. So let's talk about OK. Yes. Just like things. One question to be have. I like to talk about home that if he tries to match that mind amount of emotions he sent I also would like to talk about the new Michigan if that's you try to better mention it. The mountain supply human. Then we got break. Now Will most of you remember the bird flu program is about food. I've accomplished as this every year to move three million times of food about seventy countries eighty million people need to receive such rude and modern might think us and our transactions are contracted commercially. When it comes be be also as Big much as you talking to say she told them and they did organization further that she sticks class stuff that she fixed Glasgow is kind didn't mind may try a match and see if they cry us and stop. That's a tough call the nation also sort of sever sense of last resort. So special. I've already mentioned. I'm actually sees characterized by Spike in that the months beyond the usual. So you as a need for relief I tend manpower for a crappy nation. And so the question from the chief six of ISIS how much external the sources do we have to bring in trucks capacity ships charter a commitment. So the theme of the challenge that I'm going to ask if I see this to also talk about how can this matching supply and demand be done at the most sustainable. Way. And that there are opportunities for that during a crisis as the crisis to push ahead of the Gricean this. And after the crisis. During the crisis what are the opportunities during the crisis to bet on Massa stain a plea to match supply and demand Food Programme and the logistics class talk when they see an opportunity to undo infrastructure probably next to somebody a part is broken. It's. Being that apparently if it can be done. That cause alarm day trip else. So some some quick infrastructure improvements that open up a commercial challenge the child and child them again channels again and then of course in just about one and a half years ago in a pilot. Tour. Quickly emphasized local Lucha sticks solutions. Meaning to rehab militate the food cost that the purpose and the functions are using instead of keeping in this flying this is helicopter us and in a very big way. It's created a really a change in Unitarian do you mean a town feel that cash invites us to introduce cash and vouchers in order to stimulate the local economy in the Middle East refugee crisis. You know most of the in kind of systems has been has gone and it's really highly emphasized. So this is one area matching supply and demand sustain the profession preparedness and that became be done just one to two on the look is class star has not she seeks capacity assessments for the eighty countries most at risk. This is a baseline that gets you into a crisis much more informed than a crisis hits me which I really like to emphasize and that's why I have a slight purse crisis. I'm actually trying. Maybe I'm an expert on that as me because. After the crisis. Everybody has a view of it's have and that's often what has been the problem bad have been the gaps one should bank on that. And on top of cost to crisis and after the crisis is to have easy access to money then you should go out and try to do preparedness and finally how I know you have to work out and plan for that. So all the virus West was. Contains a special operation was launched in Nigeria and in the country such an could tell everything about doing it. And at the cost of less than five percent of up emergency costs that. That was a very effective handing over all of the capacities that well established who no problem and the government set up in the case of a new general. I was agency trains equipment was handed over that's a break from many situations in the past good equipment was just rotting away passages that the doctor in the crisis of operated. Just traces also triggered a massive off integration development because it To remember larvae have seen that. I mean there are many problems but that's meaty lushly six wasn't put on the right it's that we are bottlenecks and the problem is i had its fair cough cannot go out without protective equipment and that's nothing. So at the time. UNICEF supplies this critically also the private sector tried very hard to make a difference but the venue handed out so your obviousness Katsumi prices that's comes too late. That's where the popular private initiative first launched the supply chain pandemic preparedness and response that was discussed in Davos and for that action took place. So clearly it does about power doesn't start one doesn't have a private impact force one of them the C.E.O. of a popular private it's a U.P.S.. And I just want to tell you what has been done so far. In order to be practical prepare for the next pandemic outbreak. The world needs to. What capacity six East. So with the help of heads I win a station the ten most likely pandemics were identified the most about other countries we identified the top sixty of products that are needed to I was granted identified and a framework was developed and that strain really shows to end how our local supply chain has to run. Currently very strong going on. I think if I'm going to supply us very quickly this form all public stock price therefore we thought. Upstream supply routes have so much money spent on airplanes and your better organized can go by ship down stream hope to set up a few weeks for the structures in a sustainable manner and very important because I don't think I'm forgetting the information for the very next time just to get ready to test that passively impending simulations that are going to happen next. That makes the various for all or some of it was not easy to recommend involvement but nobody has full control and then come on. It was extremely enriching and brought out very few ideas. Thank you thank you thank you both thank you. We're going to ask shared experiences from Sierra Leone and other things you want to share about how your organization foundations manage just as. OK hi first process can take so long so I completely have I come across the number months course where there said was I was your your government's point man on the growth for Certainly on. Organizing and controlling the supply chain for making months and. Sierra Leone from the September all the way through to the earlier on the ship. I think is broken said that it's no use the world is taking stock in looking at how do we prepare for the next next issue because it will happen if we better heads in the sand we would repeat the same actions again. And I think that could tell you intimated whirls that in the supply chain element. Where the world thought this was a potential pandemic that could go global. You had every hour in every government in the field all pulling at the same supply chains for the same products globally. Where are they were wanting to establish and you can understand from a governmental point of view safeguarding their own people their own countries. But at the same planning is completely detracting away from the active frontline tackling of the issue. So we can. I'm picked up on slightly and hopefully the creation of the framework are loose for the capacity to be built into the system. So the next time we have a partial stop post partial agreement that allows us to gather together the resources necessary to tackle this. I think a bird was a big wake up call because the entire supply chain was not ready for the there was it was bad but very quickly and we had to think of new innovative ways to actually run or put it so that we could actually maintain the presence on the ground. He question. Sis You said it was made serious plans but then it's going enormous to the development phase post there so isn't just a stop start scenario where you then move on from just emergency start and then move on to the next thing which you have to leave the capacity within the country to actually stand back up again. Has reached critical with regards to the health emergencies having the ability for the health supply chain step back up in the country. I think from my motivation at. They broke into a number of faces from immediate. Get things aren't they going to go operational to ringfence and control an epidemic from our side to worse. There was no logistic ability in the country to handle coordination and bring things together at the time. When we were getting the go with of you have he would establish in UN would stab. Everybody was still fine in the field on the go. So we thought it was necessary to coordinate and consolidate our pick in proc operation within Europe is necessary to do so. So those I can. He's a pilot hit the ground will cooperate. As well as a gator. Is the key kill able of if you don't know where you have you don't know what you need. We would pick and pack not ration wise from E.M.E.A. which is East Midlands Airport in the U.K. flying directly through to long gig. Twenty four hour cycle we were operating in the first couple weeks about three to four aircraft parody going into Sierra Leone suppliers biggest issue heard from P.P. was the suppliers can produce that level of people necessary. So it was necessary to fly directly from the manufacturers or most other twice to three times a week basis. So they were producing on a daily basis of being consolidated informed that the country. That was hotelier the the market wasn't time. What we had there was established an order of six ability and sentenced and support from that we have peace in the political facility for consolidation point. But as we went into into December we saw this flight coming from the C.D.C. projecting out almost two thousand by mid January. So it was ten thousand new infections a week. So all of this pieces of information necessary for you to actually understand profile the requirements that were necessary. And simply this was a very moving. Target within the course of one week there was a study from the one treatment center. Within two weeks that we study. Within the following week it was up to six and this was and also complemented by two hundred community care centers as well. So you were literally chasing the bullet as it moved eleven each each day these two was almost a case of steady state ones with established a network established the systems was then switching the profile of how you were managing could logistics move into the country especially. So stretched into I'm supposed to retain a ship and then as things move forward. We then had to step by moving to one week to two weeks but in the same cycle we were moving cold chain we were moving blood products all of these things are crowds very quick to on their own clones hard. Data more littering temperature monitoring of things moving into the country helping supporting C.D.C. if you want within the sphere of academia they're trying to get their head that are in sequencing of a bill of. Similarly suppliers starting to move things in from suppliers. But they came to the point where the start was stockpiles enough they were able to terminate routes and then just be able to bring them back into the U.K. And sake of them both as a standard replenishment. We are the one consolidation point where we created our own warehouse within three time allows us to almost move to up all the mines system. And that was based on consumption information coming from each of the treatment centers on the twice daily basis. Well coordinated worth national staff moving them around. Look up to reordering But then again. There was my good so stuck on the ground in the middle creating data of information pulling in from all sources to actually look at how we profiled their new. In acquirements So you didn't create stockpiles and then one side view it whether we're I believe you are the critical part is really tight was the not the enabling of the whole systems was ability to be allocate so as I close don't treatment sentenced recovered to goods and look to different forms of either the meeting and to N.G.O.s into the government destruction which is very critical with regards to damage couldn't especially pharmaceuticals sale items which is a new point so actually recover funds back into the future programming. And the apportionment of Quitman that could be really used and recycled into governmental program system sustaining Ministry of Health looking you wider governmental programs. So the ability to recycle goods which would normally have just been disposed of last element. Be enabling a health system so recovery of pharmacist coos. Consolidation work with UNICEF the shipping in the pharmaceuticals moving through to picking part corporation and then distribution into the health network system on a quarterly basis and supported by the recovered to bolus stocks to supply the militancy reengagement of the health systems so because they're in centers health facilities are pharmaceuticals so public a little. Thank you thank you John. Very visual rich eliminating description of how the response was set up next we have to start from the Americans or from I there when he was there. You're right I started working with Americans working only about three months ago and then you know what you call them their their space is very different from my fact. My background is one of emergency humanitarian feel largest issues in eight years in Africa running around place doing all the things that humanitarian logisticians try to do well but don't often succeed. And what I wanted to do here to add to the panel information and to add to the discussion and hopefully prompt a few questions was give you a sense of the thinking that has been going on in the different times you'll spaces so where the NGOs especially the multi sector multi context N.G.O.s working across humanitarian development into emergency sky somewhere here across hell to nutrition and water sanitation and hygiene and so on. So to give you a sense of the thinking that's going on within those organizations. Yeah. So I'm I'm just going to work through it a little bit the slides are a little bit heavy I'm not going to go through all the detail in all of them to figure out how to work this one on the right there we go. So from our perspective. It's looking at demand and demand equals need the need is obvious from a humanitarian perspective you six hundred fifty odd events categorized every year I wait sixty to one hundred depending on the year prompt international emergency responses. These are things that are largely predictable plan a bull's eye clone seasons flood seasons rain fail bring some droughts and so on and so forth and then looking at conflicts and a lot of the conflicts are in classified fragile states chronic states these are all things that there's a lot of trends and patterns and data out there that we can look at. Also the supplies that are needed for most of these things are relatively well known there's a lot of products that are reuse time and time again most of these responses don't need a lot of new types of thinking in relation to product it's the same stuff it's getting it's keep people alive. Give them back some dignity and allow them to set up their lives again and it's all the stuff around that and I think one of the big. Things for us not to spend a lot of time on this demand but to look at the supply from our side humanitarian organizations work across different the full spectrum of the implementation from humanitarian to development we largely work through three different supply chains and it's these routine supply chains then we have campaign supply chains like National Airlines and musk Internet distributions or banks in campaigns in regions or nationally and then these emergency spikes they can it come in and hit us as we're working along trying to do the routine in the campaign stuff and most organizations in the international N.G.O.s space are working in environments where they have to deal with all three of these supply chains at the same time stepping in and out of them on a regular basis and all of these problems and also other challenges to how we design the supply chains. So you know this is not going to spend a huge amount of time because I think a lot of the challenges are quite clear in the supply chains and in the operating environment in the routine supply chains we in theory develop our supply chains on a on a pull system based on a preview of the logical forecasting and seasonal forecasting consumption data and so on and so forth they should work relatively well but there's a lot of challenges around them including poor supply planning so actually getting the individuals who design the programs to think about the planning when the need walk so how does a Kroger and design or a health expert think about supply planning so that they say yes I am going to do this program I'm going to require drugs in this program and I've just written a lovely note USA idea you give me a million quid and my drugs will be delivered in week two of the project into my health center not recognising that there's no quality you should suppliers in the country import process is take six months in Afghanistan and we have to find global sources to bring them in so getting them to think about how to actually apply and. For the products that they need. It's a key one. Stretch procurement and logistics staff one of the things that's becoming very apparent in the NGO space is that we have a lot of larger stations that can be perceived as being jacks of all trades and masters of not logistics in the humanitarian space can be an awful lot of things it can mean doing procurement doing inventory warehousing doing fleet doing facility management doing Asset Management base management fixing the generator changing the lightbulb. It can be a whole range of activities and it makes it difficult to have the right people doing the right job. And then access and security constraints and a lot of these constraints for you in your emergency. Space as well on the campaign side. It's about network design so designing the right networks and thinking about the reliability. If you're in a truck I was in northern Nigeria two weeks ago and we had a whole fleet of trucks doing a distribution campaign of some drugs and half of the trucks poked out. And there wasn't any other trucks to hire. So we had to work with the freight forwarder is to figure out how do we help them fix their truck so we can achieve our campaign. Things like that and the other point I suppose in relation to campaigns is that sometimes from a military consortium perspective one of the things that we do is we do operational research into malaria neglect tropical diseases and part of that is looking at finding new treatments new drug treatments new prevention treatments and within that we have one program at the moment where we have a new drug coming to markets we found a new formulation of that and existing drug that we wanted to bring to market but we have to create a market for that. So we have to create the supply by talking to the finding the manufacturers finding the A.P.I. linking that together talking to the donors to subsidize the production in the supply chain to get it there. So we can start kick start in the supply chain and. And so on the demand side working with the local communities and the individuals in the people and so long to actually get them to recognize that this drug has a value in their lives and AIDS. Not the other drugs that are on the market that are potentially not as good or it's like a more expensive. What's what's the value to them. So looking at incentivizing supply and demand for certain products in the campaign space and then in the emergency space a whole bunch of challenges that we regularly come across and and very often the planning is a key one people and bodies in the old response I was the one of the first people on the ground in this first second third day on the ground we came in and went over we're in real trouble here. We really need to scale up everything we need a whole bunch of stuff and we need a whole bunch of people and we need them quickly we were actually outside of P.P. in a few other bits able to mobilize a lot of stuff but we couldn't mobilize people because at the same time we had sixty two other emergencies and other ongoing humanitarian responses happening globally and then we actually sat in rooms and we had meetings and we figured out. We did planning and we said this is where all of our other emergencies are. How do we rob Peter to pay Paul to keep them all going to a minimum level and which ones do we compromise on and we have to make choices to decide to compromise on certain ones because there was no other way around. If we didn't have the resources to deliver security constrains axis constraints quality standards concept to do nor harm providing product that actually makes value for people's lives rather than suboptimal product or crap product. So there's a lot of detail around that is a big country knowledge the and so on another I'm going to speed up a little because I'm getting the time is like one of the things we do in these states is we look at categorizing emergency so we stick one to five one to four we categorize them based on their scale and with those kind of Grazie we look at triggering events and then triggering immobilizing resources we look ere operating. Well that's at how to plan our operation levels in a country. No we don't do a lot of this with academic modeling we do this with a lot of guesswork finger in the air and a bit of experience in this is one of the reasons why I've come to this conference is to figure out how can we look at these things in a more calculated more informed more stroke. I'm going to skip through a lot of this words from our perspective the supply planning piece of already talked about another piece is having multi-layered supply strategies and a multilayered supply strategy is based around what you're organizations ambition is what you want to be where you want to work you want to work in fifty countries at the same time when you respond to every emergency when it happens when you only respond to certain ones. What you're funding model. Can you afford to have huge stockpiles. Or do you have to have a mixture of all this and most organizations will have a mixture of this saying OK for my emergency I need to know that I have this much and I have access to that knowledge and getting the balance right between those having the right skills doing the right job this is something that's becoming cutely ad thinking a lot of thinking is going into this looking at where do we have the right skills to the individual space spent a lot of time over the last fifteen years building up the largest leak supply chains that do everything internally and the reality is they can't be good at everything internally and we shouldn't be helping Geos shouldn't be a logistics or supply chain company they should be helping deal with doing health and we should be pushing out some of that to the people who are actually good at doing it. Purchasing agents and so on and so forth and the other one being in pharmacists a lot of Indios ten years ago didn't have pharmacists but bringing those in to help with the responses and this is about bringing in new skills and scaling existing. And I suppose one point to make here this isn't about having lots of white western european american people running around this is looking at NASA. Supply chains and having multi-layered sourcing strategies from a national perspective having people from a national spread spectrum of taking those skilled people and building them up either running in parallel ie with power which is what a lot of charities and done over the last ten fifteen years but now also part of this discussion is trying to bring in a long term bring it into existing supply chains bring that humanitarian space forwards a little bit more big on technology and business process simplification one of the things just to be careful of around technology is we can have lots of systems lots of data flowing but if you don't have good simple process is behind them they can become extremely painful an extremely burden some exercises and I don't mean by coordination. I was going if you were video present or have one minute to show video. Sure sure I'll thank you and I just want to give you a sense and I'll let you do this because I don't know how. And I just want to give you a nearly a one minute video sense of what a downstream last mile supply looks like it's sure this was a D. or C. a few years back and this was to say OK can we have trucks to distribute stuff out you know we can't have we get cars Yes We Can these roads are solid roads that can take twenty ton trucks about five days before it rains you have American soil and black cars all of these that look at efficiencies and as soon as it brings it turn the group lies in the first person to manage and it's about how do you design your slating. This is in a routine space this is an emergency. So this is a routine supply chain and how do you actually look at his wife you know that can manage these issues when we do modeling or talked to a couple of students and professors here over the last few days. There's lots of energy around modeling supply chains and looking at algorithms and so on and this is something in the humanitarian space we have not been good at and it's so. I think we need to see how can we bring that into our space and how do we gather to figure out how do we model these things but my broom in this reality. That's it. Thank you very much. Thank you for reminding us some infrastructure challenges which I'm sure many or many of the people in the audience are very much. I hope we can think of our world. What other ways you're finally overcome decent thing you would consider next is our jurors from the U.S. foundation. Thank you for present but today I want to give you a little bit a look. Why why you were good. OK This picture here basically shows one of the challenges of whether it be humanitarian relief or. Development as last mile just ticks we know whether it's pandemic support whether it's hunger whether it's health. Logistics plays such a huge role supply chains are critical. And obviously the Holy Grail is that last mile logistics and. So I want to show a little bit about how you P.S. is involved in actually supporting the demands of our partners because we work with all the global agencies that are truly committed to this is thing about Development Goals creating a better life for the next fifteen years. U.P.S. is very attuned with the seventeen sustainable development goals and we hire developing strategies on how to how logistics can play a critical role. Some people say that you know seventy cents of every dollar in humanitarian relief. For development is logistics and so we're looking at solutions and really what started the My job was created in the aftermath of the Indonesian tsunami and also in Katrina and it was because of a total breakdown of supply chain. So we figured out at that time we had thousands of customers we had to governments we had partners all looking for support and. We all know that we can't we all have limited capacity so what we did was we created a framework where we understand how we can help but it's not always with the transportation I think because we're orders ation it's in two hundred countries and territories around the world people think you know we're just always delivering But what we're trying to do is a holistic approach to working with partners building their capacity we do transportation but we also want to help them with their demands and help build their capacity so I'll give you some examples we partner with all the preeminent organizations you can see across the bottom are four pillars and we focus on things like working one vaccine arrival applications that improve the transmission across a government lines. We work with. Helping to build the training in that capacity today. Kevin adders here. He's our loan executive we have a skilled volunteers that we leverage with in place six skilled volunteers in organizations working on things such as fleet management strategies. We're currently working with you any on their refugee responsibilities. We've got folks working with gobby helping develop the capacities of the ministry of health professionals and working with the World Food Program as they help to reorganize and modernize their supply chain structure in addition to that the third pillar is really around disaster. Sector thought leadership and that goes to supporting conferences like this that bring together. Folks from the academic world the private sector and from then in geo community because we know that solving big problems is not something that can be done in a vacuum. It takes it's going to take big coalitions to solve those problems and that's really critical. So we work with the World Economic Forum. We're constantly looking at technologies we've supported and funded organizations like good three sixty that are helping to solve the supply and demand around donations management and issues like that as well as technologies for supply chain automation warehouse visibility a few years ago we automated the largest refugee camp in Africa in the dark. So again visibility the ten million dollars worth of inventory. Whereas before they may have medicines they may have supplies and in those expired without anybody knowing they existed and so how does that impact the lives of refugees. So that's our structure. I did want to share a little bit about our response capability is one of the things that U.P.S. has also done in the area of collaboration and supply chain. The Global just six cluster working with Wolfgang ten years ago after the tsunami the transportation sector came together we now work with our competitors and have built a core of responders who go out and eat aftermath of disasters we responded to over a dozen natural disasters around the world providing capacity for customs clearance warehousing transportation you can see the disasters that we respond to. We also do logistics capacity assessments in high risk countries to help build the resilience helping them to understand what are the port capabilities one of the airport capabilities what are the roads look like and we build these capacity assessments there. In Lyon someone a disaster happens the cluster can make them available to all the response agencies to effect a better more effective response in the future so that we don't repeat the same mistakes we have in the past. We've been working with the logistics emergency team for the past ten years. We're currently in the process of trying to motivate other sectors to do similar work because we think again we need to bring coalitions together whether it's telecommunications. Information Data Management all of those things make a difference. And again we're only going to get better if we bring coalitions together in this in this space. I also want to share a few other highlights of what we did lessons learned from a boa. Working with the W P There was a capacity issues into. Into West Africa we work with the W A P. Not from a transportation perspective but we have set up an air cargo staging area in our cologne airport. Which allowed more than forty organizations who are currently having issues trying to get personal protective equipment into West Africa they were able to consolidate their shipments. And the W A P provided ten flights into country. From those lessons again we have continued to work with Wolfgang the world community World Health Organization to support the pandemic preparedness supply chain initiative. We've been working at to to provide data and develop a database that allows the organizations to call up all the capacity for air into a specific country. So now we have that ability along with all the other organizations that are supporting that we work with our customers to it work. Connector we work with organizations like Henry Schein who are big customers of us to connect their products working with W.A.P. work with the C.D.C. etc Also I do want to talk a little bit about. And if I. The thing I really want to talk about is you know looking at innovation and looking at the potential for new supply chains this afternoon. We've got a workshop and will be much more information to share about it. But we're really excited to partner with. Gabi the vaccine Alliance and with zip line on a drug manufacturer here in the U.S.. Beginning in October. We're going to be launching what we think is the first drone delivery network we know there are a lot of projects out there a lot of pilots but we're trying to do is build a delivery network via drone to deliver blood and potentially vaccines and other lifesaving commodities to rural communities and help provide that access to a large number of people around the world who are marginalised who don't have access and we're really excited about the outcome of this. What if we can learn from it and the applications not only for public health but for humanitarian relief and other types of relief that will happen in the future. So again if you are interested in it there's going to be workshops staff community to apply and in so again we continue to provide support for a multitude of UN agencies working in cross. All of the agencies to help you know all of the whether it be health issues pandemics with the refugees because it's a skill set that U.P.S. provides a key gap in the supply and demand and we're also working with the UN to try to bring more private sector organisations into the fold because we know that the private sector can add a lot of capabilities of skills. We've got a lot of people with unique talents and by integrating those with nonprofit organizations and even bring in the academic institutions. We work with Georgia Tech and Mary your skill sets of some tremendous students to build modeling that helps organizations like UNICEF here and other. And so those are the ways that we try to be a connector and help support support that supply chain. THANK YOU THANK GOD FOR part of your thinking brain is wanting to ask questions. So why are you sure your talk for questions you want to ask the panelists I'll just start with one or two of my own and then we'll go back to all of you for the discussion session so let me start with for thank you talked about this cash for voucher program and the fact that we're shifting away from in kind to cash in humanitarian relief which means presumably we have to make the local markets work better. We need data. Tell us little bit more about how the where he is managing that are there examples where we can say it's considered success has been achieved and what could the critical things to watch for when you shift from in kind to a cash rocket program. This is the kid theme for some of that almost to make human agenda believe more market friendly and therefore there's this push for cash and vouchers which. They're trying to first hand looks looks like the right thing to do but you're hinting at the right. Hoops that might be there because you couldn't throw money into an area their supply chains are interrupted. Well what you have is inflation. So indeed to me coming from the logistics side we've been looking for our markets ready to saw that demand and at a reasonable price and make supplies available. So we do our whole supply chain how will the life of Nigerians are there bottlenecks. Often they are what are the next upstream like imports there. The detail of this North only thirty tenant two months from though was that a very small don't know who walks around and sees the market is full as you can use money but they don't know that the supply chain this week. So indeed trying to map out how robust and ahead of the price is how robust. That is to supply. And then look also for interventions to even make the commercial sector more efficient because the retailer of pace to the wholesale is quite a bit. So with that movie you're trying that you can't bring down prices. Has to be Joe I think we've heard time and again from many companies not not so much the larger ones who probably have a seat at the table at the economic forum to bring together government international stakeholders and an a commercial capability like yours but smaller to midsize companies who say how do we even connect how do we find out where can we put our game our capacity into what the government response is what the international sponsors are we doing something so that small and mid-size companies can also fit in or plug in there can't be sure we're also funding you're supporting the UN has a new initiative called connecting business. They're identifying ten high risk locations this year and forty over the next five years and there are opportunities for small and medium businesses to. Not only support through the connected business initiative to tap into local disaster resilience networks but another another area that's just as important for those small and medium businesses is helping them to understand that they need to be prepared for disasters they need to prepare prepare their employees for disaster. So that they are able to recover and get back into business because we know after disasters fifty percent of businesses will fail to come back in those they do a good percentage of those will make it past two years. So you P.S. is also working on a project with their international country offices and now connected to the UN to provide business disaster resilience tools and training through a program that we have called solemn Coby and we're launching that you know alignment with the ten priority countries that the UN is now coming out with connecting business production and I want to ask you about the drones because I'm sure there are lots of people in the audience wanting to ask you that Andrew. We hear a lot that when when we have this also it's like the Ebola virus. We often forget about routine health care need such as malaria just getting basic malaria medicines and back Gnostics to people because we Gordon the system with the things that I need to football I am you know like you said you know we have to do right from one side to play the other so has my leddy consortium figured out a better way of managing that have really learned something so that we can say next time around we won't compromise basic might be a statement because we have to focus on the Apollo. I don't think anybody has solved this and I think this is still an ongoing thinking process that's happening in especially with the the increase in the volume all of emergencies that are happening emergency spikes along with continued Cumana Terry and routine programming. I think I think for us it's around finding that balance on people and supply ease in figuring out OK Do we have multiple sources of product that we can keep feeding through multiple supply chains and do we have our teams right size. Used in their countries. One of the graphs I was showing up there was looking at a country and say OK in that location. This would be normal routine business we forecast and expect two or three or four spikes during the year based on cycle seasons or whatever so therefore we need to lift up our operating capability in that country building in some redundancy and building up and remembering most of our country offices have national stuff local staff and those people are there they they are available but then the big challenge with that model is how do we fund the redundancy. How do we fund that extra capability to be there when the disaster hits when the spike hits and how do we keep it flattened and that works if we categorize emergencies one two three and four one being the a bowl or the Haiti and so on and so forth and then going all the way down most responses are Category three zero fours. So if you design your your country operating model well enough in your supply chain well enough you can absorb most of the spikes in the category Tuesday need some extra help from outside and then the category ones. Basically that's where you get the developments that's where you have to say I need to rob Peter to pay Paul. And you need to have really hard discussions. So I don't think we've solved it at all but I think from our perspective we're looking at it from all those angles. Thank you. John when you had different happiness demand from the U.K. to set up a response in Sierra Leone. And if you had us ask for international procurement agent which is your current role. Yes. What would you have desired war from the kind of services the kind of value added things that a procurement agent can offer so that someone who's running at a sponsor the country level says many of my jobs are not taken. Well by an international cricket. Group and is County which is innovating to offer that service data data management inventory management all of the only day time to what extent necessary to understand Take sure likes what is happening. Well but not only data because it's very flat and you can be taken in isolation to actually have physical people on the ground they're able to go to these locations understand the problems understand the issues because they did will tell you one thing and that's only if you have an educated client. If you don't educate the client and she's running around in the response you need to have people that you can trust to actually use facilities to tend to finally need and requirement. So that you're not consistently firefighting because you can maintain that for a period of plane before it comes destroys everyone in the chain. So Bay able to have capability on the guy to can sanitize and look out what is being asked and being questioned because the times they will ask for an item wish they already have because they don't actually do that have within them in Been Travers' been cordoned somewhere differently that you can generally just occasion replication and suddenly you have the dip in your supply and trying to figure out where is it. It's having that kind of ability to have confidence in the information and people to be able sometimes as much as I visited all the locations. I couldn't do that twice a day I would I wish making use of that we have he helicopter for a lot of things by the ability to task it on a daily basis just to do our own job in the ground all the facilities. So having a trust capability in understanding what we did three stone myself telling me to make the decisions where necessary because when you're starting to stop Bush transition from a Marriage and see through to maintain. Through to the future development points you have to do exactly what you call of because you're profiling for three four months down the road but what you're going to build into the future development two programs. And this is being made that point regarding funniness in funding to particular elements. So unless you have sold information and you can validate it. You could be setting yourself up for a future program a few months down the line by which time whose kids are consumed or gone or disappeared. So this is critical and having partners that can work together is critical. This is not a one in this kind of emergencies it's not a one person shoot. You're only as good as the sum of your parts and have those parts work together. I was blessed with your P. S. set and saved me and seriously or sometimes the thing that you know your own system to help and support. I'm so very good solid engineer was to provide a duck in the Bible and so we're working together for that goal that's that's we link to that interconnect or to pull the pieces together for it is so for so little information and analysis not just data. It's a book. Thank you so over to you all for questions please state your name and organization and also if you're directing your question to specific browser say that if it. General by the. Hi this is a month for the minutes man signs to help my question. He's put down but hopefully maybe other than he's may comment. So my question is about the coordination that is just one demand but there are different actors that are trying to set up that the mind and I understand that the coordination cannot be perfect. But I could like to know how he did what came reality and whether there has been lesson plan and there is a conversation somehow to improve it a very good question. Reality is different from the notable models I asked besides the course it's five weeks on the ability spawns were just seven days a week eighteen hour days for Tyshan team had a team of five working with me. I see people were sleeping at various times other people were doing so the core of the nation was dealing with a multi-headed beast as much as we had the U.N. system in place. We have approximately forty seven different actors in the field working at different stages different areas and coordination. It is it is not a holy mass. I was trying to provide some kind of level sanity to the information as I said I have a solid team. And each of them with a portion of it with particular doctors in the field. So they are going to be to running coordinate those we then hands that the meetings at various points through the latest coordinate drug response. The one thing usable aid from all the response was particular was necessary to in essence put together a military structure. There a minister of defense came in the different lead the minister of defense and use their coordination skills to help put physical boots on the ground working with the actors working with the military working with the police. What kind of the hill said to kill a cordon it was pieces. And that that discipline came in very helpful very helpful. Approximately a year ago in the HATES of will still feel the bumpy tail of all cases. The time flooded. We had to evacuate four and a half thousand people from and the ball is on international stadium. So you have four half dozen people no close proximity in the enclosed area we sneak into the water sanitation shelter social protection and then look in the adopting the company of hazing. So unless you have a very disciplined chain of command information flow coordination. We're just going to hold very quickly. So it was that it was the correct thing to be done whether or not it's necessary to look at the military zation over the operation in the future is something slightly contentious and humanitarian sphere. Because you're putting together two organizations which either attack or defendant from a military point of view humanitarian is by going between the middle and it's a very difficult relationship that has a minus. But the kind of less is less the command control structure. Definitely. Elaine says sail to future large scale events and he would like to add to that. Yes most of them they several can of established mechanisms the structures for ordination like the logistics cluster and the other cluster systems like the humanitarian director UN Archer the office record nation of humanitarian affairs and in large scale emergencies. They are activated by global triggers the command in the end they set up the right relationship so the cluster might send in somebody to deal with ports and and customs the human off action might send in somebody to deal with the ministries to get rapid access to stopping people and so on and so forth and then there's a whole host of formal and informal networks or there's a lot of connecting with individuals outside of these forums and just literally sitting down having a chat saying we're working here we're working here we're should. We work together and those those mechanisms function very well in and large kind of big spike you Virgin see in a more normal long going routine spaces that work well it's kind of those spaces in the middle where where they don't always work as well the big things are not set up and the other things are not your goal. But there are established coordination mechanisms that keep you know different points. You can make it just just one sentence. I agree with Andrew I think you're charged the humanitarian coordinator tries to bring visibility who does what. But what I find is that. It's all of you may know who is responding but sector has been caught up. Nobody ever quantifies to supply side are coming in for the different sectors. So you get the supplies always coming as a surprise that is really avoid look at I think the reason for that. So it's it seems strange it's not just the fact of lack of ability to see. But fortunately in these ideas you have that the virtual organizations essentially go up in their arms around their own goods and not wanting to share with the White House and go and knows that that was a difficult thing which was experienced where there was multiple lanes of all strains of supply coming in but that a bunch. This is ours. In case of there was this and that is we're taking care of. So I think back in the morning I grew enough positions to take my organizations to understand that as a whole you will achieve more than just taking care of yourself and I do think people is kind of we got to be careful not to put people that's the the only space where this happens because the amount of responses that I know there are huge and there are very good examples of where this works but there are also examples where it's challenge to work with. Yes. J.P. Fisher from America is a similar question. Once you have all the quid Nation magazine. Is in place for disaster for emergency supply chains How do you guys conduct exercises pre-disaster in order to get all the players at the table to kind of see how run you are you know you know Chad this is the be a piece of the logistics cluster but actually pre-disaster running through that process especially for those tier two in three disasters. If your textbook and I don't have an answer. One could say one could do the simulation so you would do it in a country context. Hopefully there's a strong governmental having a disaster management committee. I haven't seen much reduced. OK And you know I was actually just thinking of the power quake. Two years truer than in power there was a huge amount of talk about the fact that there are bigger quake was coming and you know you have P. Save the Children a whole bunch of agencies did a huge preparedness exercise of what would be the best routes where would be the likely routes that would stay open. Where are the machinery to reopen routes should they be needed. Where were the regional stockpiles. So these things are starting to happen they haven't happened a lot say in the last ten years but in the last one to two to three years. They're starting to happen and that's largely because organizations are number one recognising that they need to happen but also there are funding mechanisms available to run preparedness activities. We can space for a supply chain person to go into an apology for a six week period to do some planning. So those days now being more enabled but we're still in the early stages of doing it it's just that those logistics capacity assessments are on line on global it just exposed a website so they make their available to all N.G.O.s to access to see why. You know what's the port capacity what are the customs regulations to get supplies and all designed to help cut time and expedite the supply chain to the last mile. Can I ask a follow up question. So yes this is morning to national context but do we do this in domestic like it is in the U.S. context to kind of forget yeah you know there are a number of organizations see American logistics aid network run the simulations. Actually it's another thing that U.P.S. funds we provide funding they've created a web based where they bring in representatives from the nonprofit community the government and private sector and everybody figures out how they're going to play and that U.S. Chamber does scenario planning like that for the New Madrid Fault and other disaster scenarios around the country. So thanks. Yes we can hear you. OK five minutes about I'm from. And Mike Huckabee part of the presentation. So that right with this I cut the facade of this enough because if I go back to the US crisis is the response I think. And I think from the back to the some some folks I know. Come back to you with a commitment of supplies and also caution about turning turning back problems. I think we'll come up with as well as. Something companies like. I think this time for the fourth I support this potential suspect this is. Just. Quickly so I'm especially especially like. This. Should help us. OK So local preparedness capacity you want to talk and there's a chance. I think it's a good. It's a good question because as we've seen as I was trying to demonstrate a lot of these asteroids happen. Can be predicted can be forecast to a certain extent. And so you're saying the funding cycles allow us to do a lot of prepared. So I think one of the things is recognizing where the strengths are in the supply chain who's got watch strength so looking at the public private partnerships and and approaching donors saying that we want to do something in a much more coherent structured way talking with national ministries of how talking with the supply chain staff through the Ministry of Health supply chain talking with the international companies the big private companies they have a lot there's a lot of foundation companies out there and and trying to come up with more coherent kind of big picture approaches that are locally relevant and then going to a donor being propositional and saying look you've had all these money. I asked before for care to do some preparedness or Save the Children to do some preparedness but can we have something a bit more structured and I think that is starting to happen the one in the PA was a case in point where multiple agencies got together and said to donors can you fund parents' activities. So I think it's about that public private partnership piece bringing it all together to attract donors. We shouldn't have to attract donors but we need to sort of how do we do that. I think what is very important. Is that you have its effect is important. You have to have a counterpart to work with and sometimes account about this very week so occasionally class talk and. Play a bit of a road but you have to bring things together. And then you can and I like to reiterate also write my lead to look for opportunities. After a crisis because of Venice and there's money in Pakistan the very big to send a set up a year. Subsequent to the flop in every province. She seeks helps fund the government and the government is actively using them on the private sector in the context of it will allow the girl to comic firm is doing something exciting. They go into some of the countries and set this all the private sector companies and met I would say are they. What is their sector off and then connected them because the government and said When you do or put have a spending do it together. Don't be for the private sector in the planning. So one thing I would like to add and this is my personal opinion that instead of saying how can we find institutional donors to become much more active in preparedness financing. If we think about changing the incentives for why I can treat governments don't invest as much in preparedness one thing. That comes to mind is many of these financial instruments and that's why I'm I'm a big proponent of those including got bonds or insurance linked Riveter or. But I'm a trick insurance is the moment you have better prepared us your insurance premium falls the moment you have better prepared us your oblongs yield becomes floor. So as a result your ability to attract monies for a disaster at a per financial price will become much lower. If you're better prepared that suddenly creates incentives for the Treasury and the finance minister and not so much other agencies to say look we should put money into this trip and that's because if we do then we will be able to raise bonds from these markets have a cheaper rate otherwise those bills will cost us more. So I think that is a way to think about changing the incentive structure so that not just donors but domestic actors come together and say let's put money into preparedness and local capacity for preparedness and it's just in all organisations in take it out of the local level. How many of you. I know this is a global group but there's a lot of folks from Atlanta here and couple years ago we all got stuck in this unbelievable snowstorm. How many of you were prepared for that as a family as an individual right. How many of you have a plan have a meet point not of communicating after a disaster to let leveraging your text you know the phone lines are going to go down. So all of our organizations have a responsibility to educate and train and talk about personal preparedness family preparedness because again it starts at that base level and you can assure that you are able to function protecting your family and I think that's something that from the private sector we feel very important about we edge we communicate to September's national preparedness months that we've been doing a lot to communicate to employees about what they should be doing to protect themselves personally. Of the question Who is to my. Thank you. I'm good. In first and I guess we have a disruption in supply demand. There's always going to be that and maybe that's something but can you recommend some considering the group should have especially as the response goes towards hundred percent infrastructure on the charts. And in French long time. Somebody has to look into a liability off the supply chain and. Leicester City. Responds to that injection of money. If the price goes up a bit because retailers have to bring in additional supply so additional capacities have to be mobilized that that's OK but if you can see based on your. Supply chain analysis that it will be pretty much impossible for us to bring in items and you remember vividly situation two thousand and eleven and some argue about a strong ideological push using money and that was just no way that was a famine area. How the private sector would quickly be able to bring in supplies prices shot up like crazy. So you have to analyze. OK we have time for one last question I think somebody had a pet of my previous question and answer yes it is possible for any state you know or have stocks stocks for. And this is consistent with their own. Working with the best from patients with their faith and expanding it so it live. It goes back to don't miss a chanst themselves as well because had we been good enough to build the case and N.G.O.s and others. And that's very much. When we had seen the benefits of it in your name. Because of course the donors now see this that having half a million people covering their ability to respond and then seeing the cost efficiency on the other funds to give to us. This becomes a sound spending good cycle. So yes it is possible and it is done and there are more when I say Chastain units are to do it as well and donors are seeing the effects and they are very happy for you. OK thank you for that coming. I think we're running out of time so we hopefully sparked a conversation that you all can get over the coffee break or lunch or. Other social events at the conference but that I want to tank up and listen we have an announcement from from the organizers Let's first thank you thanks.