Title:
Revitalizing Customer Service through Student Leadership

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Bolinger, David
Little, Micquel
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Abstract
The Claremont Colleges' Library User Services team organized and implemented a library wide student worker program, utilizing leadership techniques focused on the value of our student team members. We targeted our user-centered mission to develop an empowerment based program grounded in assessments, training, and developments of a dynamic and responsive team of students who are able to support our library beyond their job positions, into voices of advocation and engaged learners. Through complete renovations of our Student Worker Assistant Program, User Services is striving to provide as much value to the student experience as the library receives from their efforts. This presentation will share how we brought together all student supervisors, library-wide, to develop a progressive program which allows for student position promotion, reflection and feedback opportunities, professional development opportunities, and most importantly, a library employee inclusive environment which enhances the student’s experience through their employment in the library.
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2015-11
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Proceedings
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