Preparing Your Consumer Confidence Report: What Every Utility Should Know

Consumer Confidence Reports (CCRs) are water quality reports that, in accordance with new federal regulations, must be completed by drinking water utilities every year beginning in October 1999. While this new requirement is feared and despised by some utilities, it presents an opportunity to communicate and build relationships with utility customers. Studies indicate that utilities that communicate with their customers frequently and openly are perceived by customers to be better public health and welfare protectors, even when they have noncompliance issues. This paper will describe the requirements for CCRs, the components of the reports, and utilities' options for customizing the reports to meet their customers' needs and optimize this relationship-building opportunity.

Sponsor

Sponsored and Organized by: U.S. Geological Survey, Georgia Department of Natural Resources, The University of Georgia, Georgia State University, Georgia Institute of Technology

Date

1999-03

Resource Type

Text

Resource Subtype

Proceedings

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