Title:
Supporting advice sharing for technical problems in residential settings
Supporting advice sharing for technical problems in residential settings
dc.contributor.advisor | Edwards, W. Keith | |
dc.contributor.author | Poole, Erika Shehan | en_US |
dc.contributor.committeeMember | Abowd, Gregory D. | |
dc.contributor.committeeMember | Grinter, Rebecca | |
dc.contributor.committeeMember | Guzdial, Mark | |
dc.contributor.committeeMember | Twidale, Michael | |
dc.contributor.committeeMember | Zegura, Ellen W. | |
dc.contributor.department | Computing | en_US |
dc.date.accessioned | 2011-03-04T20:05:49Z | |
dc.date.available | 2011-03-04T20:05:49Z | |
dc.date.issued | 2010-08-26 | en_US |
dc.description.abstract | Visions of future computing in residential settings often come with assumptions of seamless, well-functioning, properly configured devices and network connectivity. In the near term, however, processes of setup, maintenance, and troubleshooting are fraught with difficulties; householders regularly report these tasks as confusing, frustrating, and unpleasant. I conducted a series of empirical studies examining both the sources of digital complexity in residential settings well as how people cope with these complexities. Grounded in this fieldwork, I designed a technology probe called Tech Clips. Tech Clips facilitates the sharing of technology-related information by and for people within one's social network. I then conducted a long-term, real-world deployment study in which ten families used the software, while simultaneously completing a series of common computing setup and maintenance tasks. Based on the results of this study, I provide both a rich description of home technology usage and maintenance practices, as well as design implications for software systems that facilitate help-giving between family and friends. The contributions of this research are (1) empirical studies of how lay people understand and cope with vexing technology problems in environments lacking technical experts; (2) the development of a software system to facilitate technical advice sharing; (3) deployment of this system in real-world settings; and (4) recommendations for the design of future tools for facilitating technical help-giving between family and friends. | en_US |
dc.description.degree | Ph.D. | en_US |
dc.identifier.uri | http://hdl.handle.net/1853/37084 | |
dc.publisher | Georgia Institute of Technology | en_US |
dc.subject | Computing literacy | en_US |
dc.subject | Articulation work | en_US |
dc.subject | Families | en_US |
dc.subject | Human-computer interaction | en_US |
dc.subject | Home | en_US |
dc.subject | Troubleshooting | en_US |
dc.subject | Social networks | en_US |
dc.subject.lcsh | Microcomputers | |
dc.title | Supporting advice sharing for technical problems in residential settings | en_US |
dc.type | Text | |
dc.type.genre | Dissertation | |
dspace.entity.type | Publication | |
local.contributor.advisor | Edwards, W. Keith | |
local.contributor.corporatename | College of Computing | |
local.relation.ispartofseries | Doctor of Philosophy with a Major in Human-Centered Computing | |
relation.isAdvisorOfPublication | 45c0af6b-7180-4c72-9020-bb7a1aefe18b | |
relation.isOrgUnitOfPublication | c8892b3c-8db6-4b7b-a33a-1b67f7db2021 | |
relation.isSeriesOfPublication | c9333007-dfa1-4e61-9b38-517b1a4b7c9a |
Files
Original bundle
1 - 1 of 1
- Name:
- poole_erika_s_201012_phd.pdf
- Size:
- 8.79 MB
- Format:
- Adobe Portable Document Format
- Description: