Jumping the Great Chasm to Quality Online Learning At Scale: Strategic Change Management in a Time of Crisis
Author(s)
Schwedler, Jennifer
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Abstract
The abrupt disruption to higher education that began in March 2020 continues to produce
opportunities to foster creativity and advance fundamental change. At one university in northern
California, the continuing education (CE) division saw an opportunity in the crisis and quickly
pivoted to further accelerate online learning at scale and advance strategic goals. Led by the
existing strategic plan and vision, the leadership of the organization leveraged existing capacity
to successfully manage change. This chapter explores the organization conditions, leadership
competencies, and the applied practices of one CE organization to respond to change and forge
success in an uncertain future. Outcomes include key change management strategies that
supported both instructional resiliency and long-term strategy toward accelerating broader
online learning and delivery at scale.
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Date
2021-02
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Text
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Book Chapter
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Attribution-NonCommercial 3.0 United States