Title:
Making Change, Increasing Value: Reorganizing Your Access Services Department
Making Change, Increasing Value: Reorganizing Your Access Services Department
| dc.contributor.author | Greenwell, Paula | |
| dc.contributor.author | Hackman, Timothy | |
| dc.contributor.author | Spring, James | |
| dc.contributor.author | Thompson, Hilary | |
| dc.contributor.corporatename | University of Maryland at College Park. Libraries | en_US |
| dc.date.accessioned | 2017-02-28T21:33:20Z | |
| dc.date.available | 2017-02-28T21:33:20Z | |
| dc.date.issued | 2016-11-18 | |
| dc.description | Presented at the 2016 Access Services Conference, Georgia Tech Global Learning Center and the Georgia Tech Hotel and Conference Center, November 16-18, 2016, Atlanta, Georgia. | en_US |
| dc.description | Paula Greenwell holds a bachelor’s in English, Language & Literature from the University of Maryland. She has worked in the main library at the University of Maryland since 1998. Paula works with periodicals and now, as Coordinator for Logistics & Periodicals, works with items that are to be packed or unpacked, sorted, and transferred to other units or other libraries. | en_US |
| dc.description | Timothy Hackman has been the department head for User Services & Resource Sharing (formerly Access Services) at the University of Maryland since 2012. Previously he was a subject liaison and branch librarian at the same university for ten years. He holds masters degrees in English and library science from the University of Maryland. | en_US |
| dc.description | James Spring holds a masters in library and information science from the University of South Florida. He worked in Resource Sharing at both USF and the University of Maryland, College Park before accepting his current position coordinating Library Services (formerly separate circulation and information desks). | en_US |
| dc.description | Hilary Thompson holds masters degrees in art history and library science from Pratt Institute in Brooklyn, NY. As Head of Resource Sharing & Reserves at the University of Maryland College Park, she works diligently to refine operations and implement new services related to interlibrary loan, document delivery, and course reserves. | en_US |
| dc.description.abstract | In 2015 the department of Resource Sharing & Access Services at the University of Maryland Libraries undertook a major reorganization with the goals of increasing efficiency, staff engagement, and user satisfaction. Seeking to realign tasks and staff according to function, the year-long project resulted in a new organizational chart and new job descriptions for the majority of the department's thirty-two staff. This presentation will provide an overview of the theory and methods used to plan the reorganization, and will discuss implementation by focusing on integrations of four once-separate operations: scanning for interlibrary loan and reserves; book retrieval for holds, reserves and interlibrary loan; shipping and receiving for circulation and interlibrary loan; and scheduling for a merged service desk. One year after the reorganization was completed, we will assess the effectiveness of the new model in meeting our goals and share lessons learned for undertaking reorganization at your library. | en_US |
| dc.identifier.uri | http://hdl.handle.net/1853/56473 | |
| dc.language.iso | en_US | en_US |
| dc.publisher | Georgia Institute of Technology | en_US |
| dc.relation.ispartofseries | Access Services Conference (8th - Atlanta - 2016) | en_US |
| dc.subject | Leadership | en_US |
| dc.subject | Management | en_US |
| dc.title | Making Change, Increasing Value: Reorganizing Your Access Services Department | en_US |
| dc.type | Text | |
| dc.type.genre | Proceedings | |
| dspace.entity.type | Publication | |
| local.contributor.corporatename | Library | |
| local.relation.ispartofseries | Access Services Conference | |
| relation.isOrgUnitOfPublication | bf0ff3d1-48ff-4cf4-baa3-4c783958e37a | |
| relation.isSeriesOfPublication | cd3cb305-9b1a-4791-a692-fb8541060cba |