Application of Real-time Simulation to Improve Patient Satisfaction, Emory Crawford Long Hospital
Author(s)
Santo Domingo, Eileen
Qureshi, Junaid
Braza, Mark
Grivas, Nick
Williams, Ryan
Soler, Vivian
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Abstract
The team developed a predictive tool for patient wait-times in Emergency Departments. The tool utilizes discrete-event simulation in combination with real-time data to generate predictions. This work will enable low-severity patients to be scheduled in off-peak hours while increasing customer satisfaction and recapturing lost revenue from patients who leave prior to treatment completion.
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Date
2008-12-10
Extent
24:15 minutes
Resource Type
Moving Image
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Text
Resource Subtype
Poster
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