Title:
Application of Real-time Simulation to Improve Patient Satisfaction, Emory Crawford Long Hospital
Application of Real-time Simulation to Improve Patient Satisfaction, Emory Crawford Long Hospital
Author(s)
Santo Domingo, Eileen
Qureshi, Junaid
Braza, Mark
Grivas, Nick
Williams, Ryan
Soler, Vivian
Qureshi, Junaid
Braza, Mark
Grivas, Nick
Williams, Ryan
Soler, Vivian
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Abstract
The team developed a predictive tool for patient wait-times in Emergency Departments. The tool utilizes discrete-event simulation in combination with real-time data to generate predictions. This work will enable low-severity patients to be scheduled in off-peak hours while increasing customer satisfaction and recapturing lost revenue from patients who leave prior to treatment completion.
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Date Issued
2008-12-10
Extent
24:15 minutes
Resource Type
Moving Image
Text
Text
Resource Subtype
Poster
Presentation
Presentation