Innovation capabilities in software industry through the interfaces creation between users and producers: the case of the Mexican Firms
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Author(s)
Hernandez, Jose Luis Sampedro
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Abstract
The aim of this paper is to describe and analyze the interface construction process among
software firms and other social actors and how, through the interface, the software firms create
technological knowledge and innovation capabilities. The central research question I will try to
answer is about: How do Mexican software firms build up interfaces with other social actors and
why it is important in the knowledge generation process and in the creation of innovation
capabilities? The cases to be studied of this research will be Mexican firms which develop and design
‘customized-software’. Some of them have created technological knowledge and accumulate
technological capabilities through simple and stable interfaces, in which the information flow
predominates on the knowledge flow. Others of them have created complex interfaces, in which
predominate the knowledge flow and a high level of interaction among user and producer firms.
In these terms, the user-producer interaction supports the firms to create new knowledge and
increase the innovation capabilities. The Mexican firms have developed and designed proprietary
software (PSW), however, there are firms that have migrated to the development and design of
open-source software (OSW). The firms that develop and design OSW have at least three
opportunities in a short term: a) to create new technological knowledge, b) to accelerate the
innovation capabilities accumulation, and c) to open and to diversify the software market in a
‘transversal’ way. This paper is organized in 5 sections. After this introduction, section 2 presents the principal
bodies of literature. Next section explains the research strategy has been followed in this paper.
Section 4 describes the Mexican Information Technology Industry. Finally, section 5 presents
important results and conclusions.
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Date
2006-10
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Proceedings