Document Delivery, Resource Sharing, A New Staff Hope: They Can Do It All

Yang, Zheng Ye (Lan)

Title:

Document Delivery, Resource Sharing, A New Staff Hope: They Can Do It All

dc.contributor.author	Yang, Zheng Ye (Lan)
dc.contributor.corporatename	Texas A & M University. Libraries	en_US
dc.date.accessioned	2017-02-14T20:11:03Z
dc.date.available	2017-02-14T20:11:03Z
dc.date.issued	2016-11-17
dc.description	Presented at the 2016 Access Services Conference, Georgia Tech Global Learning Center and the Georgia Tech Hotel and Conference Center, November 16-18, 2016, Atlanta, Georgia.	en_US
dc.description	Zheng Ye (Lan) Yang is the director of document delivery services at Texas A&M University Libraries since 2001. She began her tenure at Texas A&M as an assistant professor in 1995, was promoted to associate professor in 2001 and attained the rank of professor in 2008. She served as an interim associate dean for Information Resources from 2011 to 2014. She is the author of numerous journal articles and has presented at various conferences at state, regional, national, and international levels.	en_US
dc.description.abstract	Texas A&M University Libraries’ Document Delivery Services is responsible for interlibrary loan and in-house document delivery services for our campus of 56,000 customers. A team of 10 FTE staff members, including the director of the department, processed about 153,000 requests in 2015. In the summer of 2015, two of our employees (one in lending and one in in-house document delivery) left the department, citing family reasons and professional promotion opportunities. When we advertised the two newly vacated positions, we revised the position descriptions - instead of focusing on only one aspect of operation, we decided to train our two new hires on all three functions, namely, borrowing, lending, and in-house document delivery. This presentation will show the audience strategies we employed to train the two new hires, what we learned from this experiment, and how they felt about the training and their workload. Their daily responsibilities now involve in all three functions. Department’s overall improved workflow, each individual staff member’s, including students’ responsibilities, will also be discussed and training examples will be shared.	en_US
dc.identifier.uri	http://hdl.handle.net/1853/56444
dc.language.iso	en_US	en_US
dc.publisher	Georgia Institute of Technology	en_US
dc.relation.ispartofseries	Access Services Conference (8th - Atlanta - 2016)	en_US
dc.subject	Interlibrary loan	en_US
dc.title	Document Delivery, Resource Sharing, A New Staff Hope: They Can Do It All	en_US
dc.type	Text
dc.type.genre	Proceedings
dspace.entity.type	Publication
local.contributor.corporatename	Library
local.relation.ispartofseries	Access Services Conference
relation.isOrgUnitOfPublication	bf0ff3d1-48ff-4cf4-baa3-4c783958e37a
relation.isSeriesOfPublication	cd3cb305-9b1a-4791-a692-fb8541060cba