Title:
You Are Not Alone*: Managing Change in User/Access Services with Compassion and Commitment

dc.contributor.author Evangeliste, Mary en_US
dc.contributor.author Furlong, Katherine en_US
dc.contributor.author Dermott, Maureen O'Brien en_US
dc.contributor.corporatename Gettysburg College en_US
dc.contributor.corporatename Dickinson College en_US
dc.contributor.corporatename Lafayette College (Easton, Pa.) en_US
dc.date.accessioned 2010-01-22T14:59:23Z
dc.date.available 2010-01-22T14:59:23Z
dc.date.issued 2009-11-12
dc.description Presented at the Access Services Conference 2009, November 11 - 13, 2009, Georgia Institute of Technology, Georgia Tech Global Learning Center, Atlanta, Georgia. en_US
dc.description.abstract In this panel presentation three managers of Access Services share the triumphs, disappointments and the "down right uncomfortable" work of transforming a user/access services department. Changes in the user/access service areas are inevitable; systems change and improve, vendors change, production numbers increase or decrease and technology dictates changes in work flow. How can we learn from each other instead of feeling as if we are in this all alone? How can we strive to create respectful workplaces while also asking employees to change when they are comfortable with the current state of their unit? We will discuss how to conduct a gap analysis to identify areas that need improvement, system analysis to aid in the sometimes-contentious abandonment of legacy services, and the most important component of change leadership – how to communicate clearly and effectively with staff so that are informed, educated and feel that they are fundamental in the success of the transformation. en_US
dc.description.sponsorship Georgia Institute of Technology Library and Information Center; Georgia State University Library; Georgia Gwinnett College Library en_US
dc.identifier.uri http://hdl.handle.net/1853/31475
dc.language.iso en_US en_US
dc.publisher Georgia Institute of Technology en_US
dc.subject Access services en_US
dc.subject Gap analysis en_US
dc.subject System analysis en_US
dc.title You Are Not Alone*: Managing Change in User/Access Services with Compassion and Commitment en_US
dc.type Text
dc.type.genre Proceedings
dspace.entity.type Publication
local.contributor.corporatename Library
local.relation.ispartofseries Access Services Conference
relation.isOrgUnitOfPublication bf0ff3d1-48ff-4cf4-baa3-4c783958e37a
relation.isSeriesOfPublication cd3cb305-9b1a-4791-a692-fb8541060cba
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