Policy Approaches for Placing Parcel Lockers in Public Space
Author(s)
Dobber, Ruurd
Buijs, Paul
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Abstract
This Paper explores policy approaches for parcel lockers in public space. While lastmile delivery service providers primarily focus on the economic and customer service benefits of parcel lockers, securing approval from local governments to place lockers in public spaces requires justification of their public value. Our study identifies six factors that decisionmakers can consider when evaluating requests for parcel locker placement: carbon emissions, nuisances of the delivery vehicle, nuisances at a locker location, customer preferences, innovation, and the pull effect of parcel lockers. Through a series of semi-structured interviews and a workshop with public decisionmakers in cities across the Netherlands and Europe, we find that delivery vehicle nuisances and potential new nuisances at the locker location are important factors for decisionmakers at local government. Our study reveals two distinct approaches taken by local governments when facing requests for parcel locker placement in public spaces: reactive and proactive. Overall, this study contributes to the understanding of the policy perspective on parcel lockers in public spaces and provides insights for sustainable urban logistics planning.
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Date
2023-06
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Text
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Paper