Reanimating Legacy Data: Using Local AI to Analyze Jira Tickets During a LibAnswers Migration
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Abstract
As part of our migration from Jira to LibAnswers, we exported thousands of internal help desk tickets. Rather than simply archive them, we used a locally hosted large language model (LLM) to uncover actionable insights, demonstrating how libraries can responsibly experiment with generative AI for retrospective analysis, training, and service improvement.
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2026-03-02
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