Splitting Up Circulation - Maximizing the customer and employee satisfaction
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Author(s)
Chaffin, Ted
Schoonover, Dan
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Abstract
Learn how the Florida State University Libraries have broken apart a formerly large scale traditional model of Access Services into it's distinct components, and how this has increased productivity, reduced staffing, increased patron and employee satisfaction, and tailored services specifically to unique patron populations.
Sponsor
Georgia Tech Library; Georgia State University Library; Georgia Gwinnett College Library
Date
2011-11
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Resource Type
Text
Resource Subtype
Proceedings