Re-thinking Customer Service Training: A Curricular Solution to a Familiar Problem

Epps, Sharon; Sayles, Sheridan; Kidd, Judi; Negro, Toni

Title:

Re-thinking Customer Service Training: A Curricular Solution to a Familiar Problem

dc.contributor.author	Epps, Sharon
dc.contributor.author	Sayles, Sheridan
dc.contributor.author	Kidd, Judi
dc.contributor.author	Negro, Toni
dc.contributor.corporatename	University of Maryland at College Park. Libraries	en_US
dc.date.accessioned	2015-01-14T17:05:26Z
dc.date.available	2015-01-14T17:05:26Z
dc.date.issued	2014-11
dc.description	Presented at the 2014 Access Services Conference, November 12-14, 2014, Georgia Tech Global Learning Center and the Georgia Tech Hotel and Conference Center, Atlanta, Georgia.	en_US
dc.description.abstract	The University of Maryland Libraries took on the challenging task of creating a customer service training curriculum for all staff working at public service points by offering an online course complete with digital badges, in-person workshops and a great sense of humor along the way.	en_US
dc.embargo.terms	null	en_US
dc.identifier.uri	http://hdl.handle.net/1853/53128
dc.language.iso	en_US	en_US
dc.publisher	Georgia Institute of Technology	en_US
dc.subject	Academic library	en_US
dc.subject	Course development	en_US
dc.subject	Curriculum	en_US
dc.subject	Customer service training	en_US
dc.subject	Library staff	en_US
dc.title	Re-thinking Customer Service Training: A Curricular Solution to a Familiar Problem	en_US
dc.type	Text
dc.type.genre	Proceedings
dspace.entity.type	Publication
local.contributor.corporatename	Library
local.relation.ispartofseries	Access Services Conference
relation.isOrgUnitOfPublication	bf0ff3d1-48ff-4cf4-baa3-4c783958e37a
relation.isSeriesOfPublication	cd3cb305-9b1a-4791-a692-fb8541060cba