Title:
Re-thinking Customer Service Training: A Curricular Solution to a Familiar Problem

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Epps, Sharon
Sayles, Sheridan
Kidd, Judi
Negro, Toni
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Abstract
The University of Maryland Libraries took on the challenging task of creating a customer service training curriculum for all staff working at public service points by offering an online course complete with digital badges, in-person workshops and a great sense of humor along the way.
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2014-11
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Proceedings
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