Title:
Re-thinking Customer Service Training: A Curricular Solution to a Familiar Problem
Re-thinking Customer Service Training: A Curricular Solution to a Familiar Problem
Author(s)
Epps, Sharon
Sayles, Sheridan
Kidd, Judi
Negro, Toni
Sayles, Sheridan
Kidd, Judi
Negro, Toni
Advisor(s)
Editor(s)
Collections
Supplementary to
Permanent Link
Abstract
The University of Maryland Libraries took on the challenging task of creating a customer service training curriculum for all staff working at public service points by offering an online course complete with digital badges, in-person workshops and a great sense of humor along the way.
Sponsor
Date Issued
2014-11
Extent
Resource Type
Text
Resource Subtype
Proceedings