Usability Testing Your Circulation FAQ
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Author(s)
Fox, Cassandra
Feiden, Melissa
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Abstract
A team of staff from the MIT Libraries Information Delivery & Library Access department developed and administered a usability test to observe how students and staff navigate our Circulation FAQ. The results of the study convinced us to rebuild our FAQ from scratch to better meet our community's needs.
Sponsor
Georgia Tech Library; Georgia State University Library; Georgia Gwinnett College Library
Date
2011-11
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Resource Type
Text
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Proceedings