Communication on the Front Lines: Building Relations Between Access Services and Research and Instruction Services

dc.contributor.author Marcus, Elizabeth
dc.contributor.author Turnbull, Malti
dc.contributor.corporatename Western Carolina University en_US
dc.date.accessioned 2017-02-28T21:42:16Z
dc.date.available 2017-02-28T21:42:16Z
dc.date.issued 2016-11-18
dc.description Presented at the 2016 Access Services Conference, Georgia Tech Global Learning Center and the Georgia Tech Hotel and Conference Center, November 16-18, 2016, Atlanta, Georgia. en_US
dc.description Elizabeth Marcus is the Undergraduate Experience Librarian at Western Carolina University's Hunter Library, serving as liaison to the university's first-year, transfer, and international students. Previously, she served as WCU's consortial borrowing coordinator for seven years in Access Services. Marcus earned her MLS from North Carolina Central University in 2011. en_US
dc.description Malti Turnbull is the Print Reserves Manager at Western Carolina University's Hunter Library. She received her MLS from North Carolina Central University in 2015, and previously earned her MA in teaching and Ph.D. in | philosophy from Florida Atlantic University. en_US
dc.description.abstract Lack of effective interdepartmental communication is a common problem for public service units today, despite shared missions and goals. Whether merged or independent, it is imperative that these entities keep the lines of communication open. Elizabeth Marcus and Malti Turnbull from Western Carolina University will discuss common inter-unit communication challenges and suggest ways to strengthen ties between access and reference services units. The speakers will outline their efforts to increase and streamline communication and improve overall collegiality between these units at Hunter Library. They will reveal how these changes have enhanced the library user experience, and attendees will take away strategies for assessing communication needs and applying successful communication practices in their own libraries. en_US
dc.identifier.uri http://hdl.handle.net/1853/56474
dc.language.iso en_US en_US
dc.publisher Georgia Institute of Technology en_US
dc.relation.ispartofseries Access Services Conference (8th - Atlanta - 2016) en_US
dc.subject Interdepartmental communcation en_US
dc.title Communication on the Front Lines: Building Relations Between Access Services and Research and Instruction Services en_US
dc.type Text
dc.type.genre Proceedings
dspace.entity.type Publication
local.contributor.corporatename Library
local.relation.ispartofseries Access Services Conference
relation.isOrgUnitOfPublication bf0ff3d1-48ff-4cf4-baa3-4c783958e37a
relation.isSeriesOfPublication cd3cb305-9b1a-4791-a692-fb8541060cba
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