Organizational Unit:
SimTigrate Design Lab

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Backstage Staff Communication: The Effects of Different Levels of Visual Exposure to Patients

2019-11-21 , Lim, Lisa , Kanfer, Ruth , Stroebel, Robert J. , Zimring, Craig

Objective: This article examines how visual exposure to patients predicts patient-related communication among staff members. Background: Communication among healthcare professionals private from patients, or backstage communication, is critical for staff teamwork and patient care. While patients and visitors are a core group of users in healthcare settings, not much attention has been given to how patients' presence impacts staff communication. Furthermore, many healthcare facilities provide team spaces for improved staff teamwork, but the privacy levels of team areas significantly vary. Method: This article presents an empirical study of four team-based primary care clinics where staff communication and teamwork are important. Visual exposure levels of the clinics were analyzed, and their relationships to staff members' concerns for having backstage communication, including preferred and nonpreferred locations for backstage communication, were investigated. Results: Staff members in clinics with less visual exposure to patients reported lower concerns about having backstage communication. Staff members preferred talking in team areas that were visually less exposed to patients in the clinic, but, within team areas, the level of visual exposure did not matter. On the other hand, staff members did not prefer talking in visually exposed areas such as corridors in the clinic and visually exposed areas within team spaces. Conclusions: Staff members preferred talking in team areas, and they did not prefer talking in visually exposed areas. These findings identified visually exposed team areas as a potentially uncomfortable environment, with a lack of agreement between staff members' preferences toward where they had patient-related communication.

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A Review of the Research Literature on Evidence-Based Healthcare Design

2008 , Ulrich, Roger S. , Zimring, Craig , Zhu, Xuemei , DuBose, Jennifer R. , Seo, Hyun-Bo , Choi, Young-Seon , Quan, Xiaobo , Joseph, Anjali

This report surveys and evaluates the scientific research on evidence-based healthcare design and extracts its implications for designing better and safer hospitals.

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The Effect of Light on Sleep and Sleep-Related Physiological Factors Among Patients in Healthcare Facilities: A Systematic Review

2019 , Hadi, Khatereh , DuBose, Jennifer R. , Choi, Young-Seon

Lighting is one of the environmental factors which can improve patient sleep in healthcare environments. Many research studies have been published on this topic, but due to the high degree of variation in study designs and results, the implications have been difficult to interpret. This review aims to consolidate studies on the impact of bright light exposure on sleep in order to present the most effective lighting conditions and characteristics that can be further applied and researched in future healthcare environments.

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Exploring the Concept of Healing Spaces

2018 , DuBose, Jennifer R. , MacAllister, Lorissa , Hadi, Khatereh , Sakallaris, Bonnie

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