Please join me in welcoming our steam guest really to Larry thank you thanks Caro. Thank you all. So excited to be here it's been a long time fifteen years since sitting out there and watching all the presenters. And thank you for taking the time to listen to my story. Hopefully you gain just a little bit from it. So the topics for today I'll just cover you know my background. You know what I did in creating the healthcare technology company and a little bit about how I did it and you'll hear that throughout the presentation. And what I'm doing now with all the riches from selling the company. So I was born in North Carolina. Born in North Carolina grew up with my grandparents and you know they were two business owners in fact my grandparents start of a concrete company with a sixth grade education and I can remember thinking back always wanting to run that business of course they never let me run it. But they were quick to give me a shovel and pay me five bucks an hour if I was lucky so I knew there had to be a better way than that. But I had a passion for computers and electronics and I always wanted to know how they work and I just felt that I could maybe invent something or start a company and build it if I you know pursued electronics and that led me to electrical engineering right. Went to met some smart folks there and was constantly asking you know how did up up. I you know this class or what I'm learning in you know this field to starting a business it was hard to get my peers to join the bandwagon you know most people want to go to school which is good too and go at the right way get a degree and then start you know start working gain some knowledge and then start a business versus what you would see outside of the norm I can Silicon Valley a lot of younger folks I think I was like twenty two twenty three years old trying to start a company or out of school so that led me to getting a Boeing scholarship so I was able to go in turn with Boeing in Seattle and pretty much learn what I didn't want to do. Which is also helpful so knowing what you don't want to do and what you want to do lets you focus in there and. You know your goals and then George attack the Boeing scholarship transferred over to a Boeing fellowship and again a lot of smart people it's hard to get people to take that risk and start a company but two people actually decided to jump on the bandwagon and we wrote Dr of ever we wrote our first business plan and met with Terry in a few others I think our business plan and. Out of the entire group who could guess like what we ranked out of ten I think it was ten I think we got the last last place out of ten. And thing is the business folks didn't want to partner with the engineering folks and I was hurt my feelings a little bit we got last place but it didn't stop us you know we ended up finding some way to get into the A.T.C. In fact once we got into the eighty's we thought we succeeded I raised C. capital we succeeded after raising seed capital and I'll get into all the details of that process too so the. You know you can learn a little bit but. Just imagine you know starting off as a student not knowing anything about business or sales or technology or raising capital or even hiring and firing employees and people believing that you can be that leader is extremely difficult so what about about fifteen years ago after graduating I started sleeping on couches and as my co-founder who is still in school. And started neural star solutions. We set goals made sure we reached out to people that were knowledgeable in the filled I had at least ten twenty ideas and think a back now one thousand of those ideas were terrible but I wanted to protect each one such that enough. But getting feedback from experienced people in the industry whether it was health care or outside of health care or even at school with Terry. Below I was able to again set small targets and hit these goals and build confidence with the relationships I've built and over time you know six months to twelve months later we were raised our first round up to half a million dollars. We built the products it was more of a. Basic system to let doctors view images on line with a browser and we landed our first client Piedmont Hospital and I was really excited and happy our first check from the mine guess what how much it was Hospitals only pay like ten twenty fifty thousand dollars for for technology they paid us two hundred eighty three dollars and I showed Terry and I was excited to see lashes like what can you do with that you know it doesn't last long but I knew if I can get a hospital to buy a product that we built we can get the. Pay us more and they're still a client to this day and they ended up paying us ten thousand a month so you know we persevered through and found our way but we evolved from neural start to excel Arad. Which is a technology that connects hospitals patients and doctors to share and exchange all types of medical images X. rays M R I C T's ultrasounds. As opposed to burning C.D.'s and shipping film makes life so much easier for patients doctors to get quicker and easier access to these images in the timely manner. Nuance all value in that and bought. So today who are over two thousand facilities across the U.S. You can go to Piedmont today you can go to Northside Kaiser here in Georgia and if you want your images online if you want to see them with your i Pad or i Phone You can see your C T's or in our eyes on your mobile device instead of taking a CD to a specialist for a second opinion you can simply share it's in them an invitation and share it with them online so they can see it so that was something that was. Completely different than the norm in health care because they're used to older technologies health care moves extremely slow. We reach over one hundred fifty thousand physicians millions of patients benefit from it. Big time institutions Nuance Communications is a major you know I think multi billion dollar company across the U.S.. The reason why they saw value in our technology even though I built it from zero to somewhere around six or so six to ten million revenue and they saw value in that one point three billion opportunity and was willing to pay up for it so they paid over six times that amount. So whether it's small hospitals mid-size hospitals or even consumers you assess that market and you determine. How much runways left to capitalize and get a return on that investment. And so the product works in a way where someone's like a viral growth hub and spoke so hospital sign up and send out invitations to other hospitals to connect with other doctors and patients just like Linked IN JUST IMAGINE flicker or Facebook or for medical imaging that makes sense. And again you know we had in a FIDE some major challenges in healthcare that were significant in terms of costs whether it was through wastes. Coordination of care or fraud and abuse with overutilization repeat exams. And just clinical inefficiencies. And so there's like a quick timeline of sort of the events over the past fifteen years and to me it's almost like a blur happened like I've graduated and all of a sudden you start a company and you set these goals and there's all these challenges you know in between. And then fifteen years later what do you have. I thought I'd be retired and. You know at the Bahamas of something but when you get acquired there's things that you have to do you have to transition the company over to the new company help them understand the technology and then when they pay you a certain amount to stay it's hard to say no rightly so so then they start working harder so before two thousand and six going back to our first product. The challenges that we face again not knowing a lot about business and how to sell and how to support a client we had learned the hard way and was able to get through you know nine eleven or the dot com. Bubble burst. Again we raised seed round capital and that lasted like a year and a half so what do you do if you have employees and you have payroll and there's negative ten thousand in the bank so those are the types of challenges and unfortunately we've never missed a payroll I found ways to either raise more capital or ultimately what you really want is to get the clients to pay you enough to cover your costs that gives you a longer run runway instead of raising capital a lot of companies do this but they raise capital and raise more capital which. In effect you lose equity so the more cow do you raise the more cost it is for you personally. But that ultimately doesn't make a business what makes a business is you have to make more than you and you spend you know spent right so you have a profit and someone back back in school you know what makes you think you can start a company it's as simple as you got to sell more than you then you spend you've got to make more money you've got to make a profit it's keep it that simple but in between I thought I would have known I probably would have taken at leat But now that I succeeded. I would trade it for the world because you learn so much in the process and so we went through building a product you know two years no one buying it you know our engineers build the best thing you know out there what is think of like why are they buying a product knocking on doors no one wanted to buy a product so we had to learn the hard way how to sell there's a complex process and if you're in business school you'll you'll probably learn that certain environments there's different people that make decisions. We It took us a while to figure that out so once you figure out how to sell then how do you solve you know. All ability problems how do you you know get your price point to a point where you are profitable with your cost of goods so many things. That was a challenge from year two thousand up to two thousand and six but we found a way to find a niche build the niche solution Intel already ology and looked at how we could help them generate more revenue how we could help them make more money and with that as they grew we grew with them organically and so we rode that wave from two thousand and two up to two thousand and six and then I decided to raise institutional capital raise about six million dollars And then after that there was another challenge we thought we won after that every milestone that you know we thought we hit. To a point where you think you succeed it's another challenge and that challenge was going from twenty employees to sixty so what that meant was I was spending maybe two million a year now I'm spending over six million a year so I have to bring bring in revenue to cover that cost Well guess what the next challenge was the market hit a peak the market saturated so I'm here with six million in capital six million expense and three million in revenue so how long do I have before we run out of cash and then in two thousand and eight Guess what happened the recession hit this is like problem after problem after problem are you kidding me like what's going on and so you know I lost a lot of equity I had about fifty percent at that time so. Some equity to raise the capital got down to thirty or so percent. And had to make a decision to shift or stay the course and we made this pivotal decision back in two thousand and seven to reposition the company which is almost. We're saying layoffs we have to cut our staff and have to drop our burn or burn rate is your expenses. To breakeven and then we had to figure out where the market was going and build on our existing platform a technology that had a bigger market runway attack and that's what we're Excel or I came from in two thousand and seven and so we went from a teller ideology based application to a cloud based application to solve a different challenge got into Ohio State Medical back in two thousand and eight two thousand and nine as a pick pilot so I made sure the product worked made sure the value proposition was there for the clients and then started to scale up and landed other large institutions in two thousand and ten and saw that we had something but then I thought OK the same way you know Linked In are all these other companies work where you build a cloud technology and everyone just joins and it's fastening girls you know. Really quickly this should happen in health care so we launched it and assumed that all the hospitals which is immediately jump on start using it start connecting and of course it didn't happen that way so there were still more workers more work to educate the hospitals on how to get connected how to send out invitations how to upload and share and view since these exams online but once the fire was lit then it started to expand and that's where you know you use us all that showed you that slide with the states with the hub and spoke type diagram so it was a viral once we looked the fire and one institution then the others joined but then we had to sell those sites on the value for them so just a quick example on the use cases. Hospitals would use of. To exchange images for trauma transfer so if you were in Georgia and you got an accident and you went to a hospital that didn't have the specialists to treat this particular case they would take these exams through our system and the doctors at Grady would have access to those exams in minutes and they can remotely get you know provide treatment or they would hello back the patients over to Grady and the doctors and the care care team would be ready before the patients arrive versus not knowing you know what was happening with this patient having the patient arrive and not being prepared is a matter of minutes that can save lives and we do this every single day. So in two thousand and twelve two thousand and thirteen we started to hone in on the message hone in on the product and then as as we grew and the market recognize you know the opportunity you get lucky and you find a way to get bought for forty million dollars That's a start I mean that said I don't know anything else beyond that. But know there's other challenges to. System issues billet he issues we had I can remember. Times where we knew we had it and figured it out and this was going to be a home run and then we would have a two hour downtime where the system just failed Oracle cracked on this or we would put out a release and the release just didn't work and you've got thousands of users out there and it's just down and then I think all that money has gone so over you know this is ups and downs of swings but you know when I think back you learn so much in the process I could take this anywhere right and I am going to take it to the next. Company the next and the next that have about I don't know maybe three more companies than me. Honestly I didn't think it would take Terry I didn't think it would take fifteen years. The first five years Terry Terry and John Lou they took a risk. Of I should share it or not but. They took a risk with us. Twenty something and not going on her door trying to get advice trying to raise capital they introduced me to alumni that were wealthy that took a risk with us and put in C. capital and they ended up putting putting in C. capital as well it's a little bit but it was a nice return in so didn't it did anyone think it could happen probably not you know but we were determined and we found a way and I'm just happy to be able to at least tell the story and let you all know that it can happen it's just things that you have to do you know and process is that you have to take hard work dedication all the stuff that you hear people tell you in a little bit in between getting advice is one of the best advice is like. So that just the product will know where we are what time it happens the product in general we talked about just the use cases routing images you as a patient you could go online and create an account if you had an X. ray you could upload it and share it with a doctor share it with a hospital instead of taking it you know it should be that easy and health care should not be that complex and it is and there's always opportunities when you have areas or markets that you know do things the old way or make things difficult you can find ways to do things quicker and better. So we went through this quite a bit collaborative it's like Linked In Facebook but for medical imaging. Mobility in fact you can if you have an i Phone i Pad you can go to the app store and download the app and look at images right now for free and just get an idea of how it all works. Nuance is extremely happy with the acquisition that was the other thing that I had to struggle with you know do I sell now and take chips off the table or do you keep going further and try to do more and get more and I mean this stuff so you have. Money on the table so you either turn it down and think that you can make it or. You take the money and then you start something else right so I took it. Not as bold to who was it that turned down a billion because Facebook. Mark. The next one I might do that because who is that. Yeah the next one I could do that because I have a nest egg that I can back you know. Go back to right I'm not touching it it's in a diversified portfolio so I can take more risks but as a thirty something year old why not make sure that I'm secure financially with all the hard work that was put in fifteen years. So it works either way but I just didn't think my market was that if it also depends on your market right if the hospitals actually did explode and adopted it really quick I would held back but I saw it slowly picking up in fifteen years I was going to wait another fifteen years before we had market dominance when I can I can create the next Instagram right. So we had we had good growth. For consumer and physician reach. Good client site girls. And. Again I talked about how did it throughout the presentation but some of the key things is I think you always have to start with your idea if you have a good idea if you have good vision and then you surround yourself with smart people and get rid of the people that you know either don't believe in the vision or negative then it's easier to easier to work through challenges and hit the next targets as a collective unit than doing it by yourself but think about it this whole brain that's the brain power of all of us in here if we were to just focus all of our attention on one thing there's no way but you know no other way but success right and also the way I saw it if I just focus my attention on the goal I had no option but to succeed I just did not see failure and people would always tell me stories you know ninety eight percent of all small businesses fail after two years so well where that one percent you know still see that just didn't even register it never crossed my mind until we have that two hour down time than that. When setting goals in a solid plan so good business plan small incremental goals right you don't think you know this big daunting task that you might have down the road that you have to accomplish immediately small increments that build up to it and it allows you to navigate and make changes and adjustments along the way. I think is also key to be aware of you know your surrounding market awareness if if I would have been more aware of you know the teller idiology market I probably wouldn't a race that six million. You know knowing if I knew that the market two years later would hit a speak so I didn't have any runway so I wasted equity had this huge expense and. In ended up hiring some operations people thinking that you know these people are experience they should be able to help us grow and they wanted to spend more money to chase more dollars and in my mind I thought wait a minute that's how the dot com folks did it in the past and that's why they they didn't succeed we need to cut costs find another market niche and get to profitability quickly in order to sustain and so I had to let that person go and that was that was a tough decision. And then people look at failures I look at talk about small failures and big successes people look at failures as something that's a bad thing and I think you should look at the opposite feller is a good thing because if you fail you actually learn more by selling then you do by six in my opinion than you do by succeeding but there are small fires almost like betting you know in Vegas if they're small and you could absorb it and make it through it then you can learn from it and focus on what's needed for success you get feedback on it right you you've It hurts it's painful you understand why you fell and then you fix it and that's why if you have small failures with small increments you can navigate through the process and get to a point where you figure it out you hone in on what's working and it took us it took us ten ten years to get to that point but once we hit it we were on our way and it was fun so it was a challenge in the beginning you live in the dream raise the money thinking you make it and then we wait to hone in on what was needed after all those successes and failures and then it started to get real fun in fact we were taking employees to let near for a week in vacation. Planning the Vegas trip to take them to the. Beach houses. Not to the extent that you would see in what was that movie Leonardo Dicaprio. As well as that movie. Right right we didn't get we didn't get there yet but we're on our way I was working towards it I want to have that much fun over the next one. And then knowing your strengths and weaknesses I think is also key so I like not good at you know socializing and communication and sales and all that but you know I had to do it. And finance if you're not if you're not an expert in the area find someone who knows what you don't know and let them complement your skill I was an idea I was I was one who found the next big thing and made it happen and other people are good at marketing we were terrible at marketing and it showed it was our business plan it was worse. But once up figured out you know let's not waste time trying to be the you know marketing genius it's not going to happen I could study as much as I want I mean it's not the same it's either within you or it's not and if you recognize that then you can sort of fix that by bringing in the right people. And then there's so much more throughout the process so just last what it what I do now so nuance bought us there's a transition when a company buys a company they don't know unless it's like a product that you can just. Package and sell our solution as a platform so they don't know our technology better than we do so we go through a transition process helping their team understand marketing sells how to run our platform how to develop on our platform and so on I'll say this there's a big difference and you'll probably know this an entrepreneurial environment is totally different than a corporate culture right and so some companies figured out they may have good entrepreneurs at the top that. Visionaries. And versus others who are more corporate who you know have the same structured approach that for me is is a struggle because I like to be creative I like to invent I like to find new ways and you know. Break out of the norm where as big corporations they have to have structure in order to run and operate but the ones that I think when you have both they can stay number and have this innovative you know entrepreneurial environment along with the structure. So those are things in a more and more things that you learn throughout the process right and so I'm just taking this as a learning experience again what I can do and what I should do and what I should. Personally investments diversified portfolios make your money make money for use of it you don't have to work ever again. And then a choir to know the bit acquired a new business. So I'll be building building that up quite a bit and looking at the next tech start of I can't tell you what that idea is I always have to protect the ideas. But really excited about these new ideas there's a lot of companies that I admire like over and and like Open Table companies like that that bring people together and there's value that people are willing to pay for. And then that the you know the end of it all that you know the only thing that really truly matters is your you know staying healthy and just your life your way of. Experiencing the day to day with family friends just enjoying whatever you do whether starting a business or working for someone if you're not happy and if you don't enjoy your life and if you don't take care of your health it's hard to succeed and I went through periods where it was so. Stressful and difficult and I had you know health issues. And it wasn't until I focus on fixing that first I could solve all the other problems there's been a healthy How can you consciously think and be clear minded enough to. You know get through tough times of business or relationship or anything that you did. All right I think best said Thanks a lot. Thank. You. Questions thank. You. You've mentioned that there were many things that you have learned the hard way and for people like us will be graduating in a year or two and who want to go into business site what would you do it. Should be good and. Helpful is it should we do it like you to learn things the hard way what's your stand. So are you pursuing a startup or. OK. It depends on your preference you know you can you can go either way I think having an M.B.A. definitely helps because I had to learn how to learn things that folks were taught in school and they don't teach you everything in school. But you know I don't think it would hurt that's your path right minored in business in fact. I think I got my first C. was a year class Terry can't remember there was a better business plan. There was one of those classes I think it was accounting I didn't like accounting and my professor didn't think I could make it in business if I couldn't vote. Didn't pass accounting Anyways I figure the numbers figure that out. And I can count I can count what's in my bank account but I think. I think you know getting a business agrees definitely helpful people succeed if they drop out you know people. Dropped out of undergrad and grad school and still succeeded. But I think you can't deny the value that you again from getting an education and the networks that she would build So if you go to school and get an M.B.A. The people that you meet that you can work with to help you with your business the people that they know the networks that they have that you could tap into this where a lot of value was. As opposed to trying to start it what I did I had to tap into. You know our alumni network in the A.T.C. incubate or. Took a little bit longer. And raising capital significant amounts of capital was a bit harder because I didn't know you know a lot about. Just business sells marketing finance you know that would have helped I do engineering so technically I was. Spot on but people don't just buy products you have to be sort of well rounded right so I think really again it just depends on you if your ideas are good then start the idea and don't look back. But if you want to build a network of folks that you can learn from and that the Alp you through the process get that M.B.A.. Chip was willing. You got a great product and what was some of the rejection that you got from the hospitals it sounds like you say hey we can do this so much better by not sending C.D.'s in do it through the cloud What were some of the objections that the hospitals had to say hey we're not going to buy the. Technology or product. Well when you're smaller company the first thing they'll say is we don't know if we're going to be in business next year. And the next would would be. How can you support it with such a small staff if we call you at two A.M. in the morning. Is it secure healthcare's is really conscious of privacy you know patients data. If we send it to your cloud system is that a private or public cloud you know they don't want to push anything to like an Amazon cloud. Can we get it cheaper that was one of. The one of the biggest and main questions asked and then you come back and say well if if it's too cheap then I can't afford enough people to support it so do you want to go product do you want more innovation and you want quality service and support or do you want something is really cheap that may not be around next year you ask if we're going to be around to give you a price that will allow severe around. And so those are the main things trust and confidence. And security. You know. You have a question like What is what are the biggest challenges second yours coming on now facing and. I going to feel like. I couldn't hear so and so it's just like what are the biggest challenges like you know communications facing you know the biggest challenges for what like the company's facing now like the company is facing now and wants you know how do you feel how do you face it. Good question. Well the nice thing with a big company there's a lot more resources so things that we weren't strong. In like marketing and in cells they had a mass of cells. They have tons of people helping with marketing and getting the word out so our presence is much bigger we have more credibility I think some of the biggest challenges is when you have thousands of employees that knowledge transfer just trying to get everyone ramped up to where we are and we've been living it for years so it's sort of inherent I can solve problems in my sleep when it comes to this type of solution in this market whereas you take it for granted because we know it so much I assume that it's easy for everyone else understand it in this corporation and it's not the case so you know staying with them helping them understand the products where it's going and then for me. I have an idea of where I think the company should go but there's another C.E.O. as I don't have his job so I can't tell him what to do even though that's how I work elected tell people what to do. And they don't listen so let's me that's personal That's my challenge I can't I can't get them where I think they should go. So you mentioned that you went to school for a little engineering but your ideas seemed to be like very computer science based How exactly did you go about educating yourself so you could turn your idea into a product. And probably now I can't. Seen so many. So it's doubly I did take some computer science classes and my co-founder is he was more electrical in computer engineering was more electrical engineering specializing in telecommunications and D.S.P. we. We had to build prototypes funny story the first of the first product so I had. The idea but we didn't have a prototype but I needed to to show the investors that we had something that made sense and I had to show the hospitals people that you know this idea is real so I took a different product that I found online put our name on it just to demonstrate you know this is what it is it wasn't built yet but it worked to help them see what we're trying to work towards and then it bought us time you always look at always talked about buying more time it bought us time to build a prototype and the way I was able to do that was I went to the I went to the computer sciences building and put up flyers and said free pizza for coders seriously free pizza and coke and we got our first five developers. Given free lunch and. It works we don't have the money to pay him so he's his bottom. So you said you didn't have the skills to socialize of his kids in marketing and see it's how you go about learning those kids. The marketing and sales Yeah well you said early on when you just started you wouldn't you know particularly great at socializing and going out and marketing a product idea so what do you do to develop those kids. Again it was the hard way when we went and knocked on doors I would go to you know different hospital set up appointments. And ask questions wide wide Did you reject our offer our proposal. The other things that I did was I sought out A.T.C. helped a lot I sought out folks who came to help start companies in certain areas like so like marketing. You know they charge a fee sometimes but you know with that reading certain books strategic selling books all that together and all the rejection again the hardest part was everyone saying no the first two years I think we had one client that's why we ran out of capital so quick and then the reason why I was able to stay in business at the last minute sold it so in the countdown in Savannah Georgia thirty thousand dollars a kept the lights on for two or three more months you know and I would do that every three months I would call I will close the next client that would bring in a chunk just to buy us more time to get enough recurring revenue to cover our costs and so it was a process it wasn't just one thing. But the rejection was was huge because I learned from that learned from our competitors what they did right. Reading books and seeking advice from people who were experienced in that particular area you know. I thank you for coming today and so you kind of spoke to being the kind of person you like to tell people what you think so I'm curious what would you say your biggest strength in weakness and how have you either like to use those or tried to. Adjust to be more successful. And knew that was coming. I think the biggest strength is. No fear of pursuing what I think is right and making it happen I can I can imagine something and for me it feels like it's already there it's real I knew I was driving for a Ferrari I don't drive I'm not going to waste that money but I knew I was driving and even though I didn't have it I knew I was a millionaire even though I. Isn't there I just I just knew it was already real and others would you know ask how do you know I mean how do you know it's going to work it's just that confidence I don't know where that comes from but. My weakness I think would be maybe it's hard to that's up to some of that but. You know I think I could be a little bit more collaborative and find you know better ways to. Get collective you know participation it's not my way or the highway all the time even though right like ninety percent of the time it's not it's not always my way. And so if I could do a little bit better with that in communicating. And I know if this is something with tech people or what but like to stay in our own little world and don't don't bother me I'll use a go in my office and keep my headphones on and shut the door even though I was a really good boss you know everybody really liked working in our environment was a real fun environment when things were humming. So yeah I would say that you know those are the two. So how do i just that you know I'm conscious of it I'm aware of it. And I'm better than I was it used to be ninety nine percent always right and so now I write it down this is a lot of people have so many good ideas so just being open to you know other folks opinions and ideas. Can help you get further along. What protection did you face and especially were competitive or going to as you had or your competitors in you the competitive What wouldn't go on but if you did you face in the existing like it and what do. Was your competitive advantage our advantage. Early on you know I had to recognize we were trying to sell this technology called Pax this picture archiving and communication system you know these systems would sell to hospitals for two million dollars each and so we had a team of three or five people and a lot of developers. Getting fed pizza. Trying to go up against G.E. or Siemens and so how do you compete with of G.E. or Siemens is wasn't working so you know once you find a niche and you hone in on that niche if the market isn't saturated you can build features or pieces of the product that's a differentiator you always have to look at what's a differentiator compared to what's in the market how is it quicker faster better cheaper. Today we were able to build the first cloud platform in medical imaging and it took. You know all of that experience from two thousand up until this point so there's a lot of IP there and our competitors started back in two thousand and eight so they have more time to they need more time to ramp up so we were we were able to build a solution in the segment faster fix the little you know minute issues they weren't these are major issues we're talking millions of exams right that in health care quality is really key so we have lost less compression you know the integrity of the data has to be one hundred percent because if you're looking at a patients exam that patient has cancer for example and you don't want your doctor to look at it and image that's not one hundred percent you know good quality right so so building an infrastructure. Just think like with Amazon building that infrastructure who could do that the same way they can and cheaper than eight of us or so we built this infrastructure over time which gave us the ability to build features on top of it that makes it more difficult for our competitors to catch up that quickly they don't have the platform so that's why I mean nuance bought us because of the IP but because of the infrastructure. And so it's not easy to get that all of the other things that you could do is get to market faster if you don't have a technical competitive advantage on the technology. And so in a so a race that means you have to raise more capital quickly to get market share real facts is that you can take advantage of the network effect the first to market and that works to some times. But if it's a hot market and crowded it's really hard to differentiate and then you get into having to reduce your costs and that doesn't look good for long. Because if you or it is your cost you lose a margin and it's hard to sustain the start of same business. Did you have your idea and he did what was that process like. That I have did I have with you patent your idea that patent yeah we looked at so it's difficult with software to patent software and it's hard to protect it but we pursued. It was professional patents but anyone could build you know another program that's similar it's hard to prove a similar could perform same function but use a different you know Kobe's whatever. So it depends on your product if this. Mechanical in nature is easier to protect but software you don't get a lot of you don't get it you don't get a lot of patents protection software there's a company that built a product almost similar to ours and they want to patent on it but they can't they can't defend it. So hard it's just this it wasn't worth the dollars we would have to spend I think fifty thousand dollars on the power and we invested like ten but it wasn't going to get it was going to gain me anything upon the exit nuance of the companies were looking at us to acquire something that had the pat. But again a different product might be the case with software you don't find that much. Like you were mentioning that you had to learn the hard way and through the experience of starting up a knee and one of the things that you would or did was noticed was that you weren't you guys were not great marketing So now like if you were to start a company again from scratch what do you think would be some other features of a defect as you were before starting a company like one of them being having a good marketing team what as what as and what a defect is would you keep in mind. So again once you do it and you succeed you know exactly what to do the next time. And so there is that I would sort of help that I would. Bring on to help us succeed obviously would be marketing I would I would I would either outsource marketing to a really solid firm or hire a chief marketing officer. Cells is also key I would make sure our cells a leader is really strong you've got to have a good C.F.O.. And all these people these are like hundred hundred fifty thousand dollars a year to. You know employees and so capital you have to have a capital to cover those costs. And then you've got to you've got to have good developers in a technology company so software so the next tech startup is going to be a software company the business that are quired is not a software company and for me that's this business is kind of easy. You know you have services in you you provide the services and you collect the money you know it was easy to understand what to focus on in this business that are acquired by focus area was get more leads get more sales and collect on a R. and then and that's important in any business but this business that's the only real main focus once you set the goal you set the target then it's just. The blocks of blocking and tackling whereas the tech start up it's the marketing is so key and sales this a life blood of the company you get your leaves you get your deal flow you get your revenue from that but then if your product doesn't support it if the clients are happy then all that effort. Bills is wasted right so. You know I would know exactly how much I can raise or if I put in my own investment I know exactly where to go to get talent because I've been there. So I think their product safety is one of the very important thing and so how what are you doing to make it secured and what is special at least your database is getting bigger and bigger How do you convince your customer database hundred percent secured to use your product. My question. That's part of the sales. Process and sometimes that works. But now we have to be hipper compliant. So every user that signs into the product they have a secure username password we're in a secure data center everything every exam this into our cloud is encrypted through S.S.L. so there's possibles go through a checklist a security check list to make sure we're in compliance and that helps knowing that other hospitals other big institutions H.C.A. peeve all these others are using it all these hospitals know that if it Piedmont is using it then they went through the rigor of the security. You know checklist the same way all the other vendors that you know have software and healthcare had to go through so that helps getting the first one was key without the first one and getting the stamp of approval it's harder to convince them exactly right but once you once you have critical mass that's not the the biggest issue in their decision making process because they know that we have all the answers and that we've we've been vetted right. Will you ever tempted to take your show out to the Silicon Valley Road stayed here in Atlanta and try to I did though the fifty or so times that I went out to try and raise capital it's harder to raise capital in the south because there's not as much you know investors are. So I mean that would have been there would have been a challenge the other thing is they normally don't invest in health care technologies. So because they just don't grow as fast and less as biotech. The next company maybe in Austin and maybe in Silicon Valley I really would rather keep it here because there's a lot of talent here and you know from my experience it will be nice to see even more. Folks like me back in two thousand take that chance because when I started everything that I own in the backseat of my car and so I really didn't have much to lose. I think that's what about a five thousand dollar loan from the school. And use it to invest in a company and pay myself a thousand dollars a month while sleeping on the couch and all that for the first year. Stinking that I should live the dream you know I don't know what I was when you're naive you could take chances like that right because as you just don't know any better and that's the best thing if you don't know how hard it is then you try it and you learn along the way. The devil Algeria's the better for you but I think your investor has the final question so Terry do you know. You know I actually wondered you know you were coming out just as the bubble burst and there was no V.C. money and I wonder if that wasn't a blessing and unintended blessing in the sense that if you had gotten early venture money you would have gotten past like everybody else they would have. You know it would have been closed so you had to do it the old fashioned way with their earnings and we did that and. You know that's not a bad way to go even though that might not have been your choice but my question has to do with the acquisition of. Buy now by nuance and remember you're on tape. I wonder if you know when you get acquired How much do they want the technology versus how much do they want you an arm and you know how what kinds of. Cufflinks do they have you know on you in terms of tying you to them and in terms of non compete in terms of what you're going to be able to do in the future. They make sure they protect their investment they take a very serious. We can't build a like product for ten years. They they. Focused mostly on the technology and trying to you know they focus on trying to retain enough talent so we had to go through and recognize within the company all the key employees and they would put together good incentive packages to make sure we all stayed. Because again they just if they invest that much they have to make sure we're going to be there for the knowledge transfer and allow them to have it integrated within their system so they can capitalize on it and start to sell and get that return on that investment and then they're seeing it they this it's that from what they they say the future of their health care division is one of the hottest platforms and why I kick myself I should've kept it but it's one of the hottest platforms within their their business unit. So again this is the IP number one once they figure all that out we're gone and they they can't pay us enough to stay and they know that this is so so we're not built to be employees and less and less they would be willing to you know work with us on creating an entrepreneurial environment within the company which is at their core I don't think this is their culture. And back to Georgia Tech like to think you really are coming down speaker and thank you.